Specsavers Opticians and Audiologists - Reading Reviews Summary

Customer Service

Pros:

• "Very impressed with a friendly safe welcome. All procedures explained clearly and all equipment thoroughly cleaned before next customer."
• "They bent over backwards to accommodate me and saw me for an eye test on the same day, and I was able to collect my new glasses the following day."
• "The staff was very helpfull, patient and friendly."
• "He provided outstanding customer service! He was extremely helpful, friendly, and went above and beyond to assist me."
• "Very helpful and kind staff members. I am always happy when I visit your store. Special thanks to Katerina and Neema for being so efficient and provide excellent service! Will definitely come back! Keep up the hard work, guys!!!"
• "Always a delight to visit as staff are really welcoming and helpful."
• "One of the best customer service experiences I’ve ever had."

Cons:

• "service very rude. the guys who work there are very rude don't help."
• "The staff have been rude, lazy and unhelpful. Management have never been in touch."
• "The staff were very rude and disrespectful. I told them my issues and they disregarded them."
• "The reception staff could not have been more rude and dismissive."
• "Managed to mess up my partners glasses and ordered 2 of the same pairs of glasses when we ordered two separate causing her to travel back a week later with barely even an apology."
• "The staff don't understand the basics so can't advise you."
• "Very Poor services provided from Bushra who have no time and understanding for costumers."

Product Availability and Quality

Pros:

• "On the plus side I also get daily contact lenses from specsavers and i find they are good."
• "They have a no quibble no fuss policy so even if you decide you don't like the frames within a month. You can change them at no extra cost."
• "I wear varifocal glasses making the prescription much more complicated and expensive but the glasses are excellent and very good value."
• "Friendly professional staff and very modern equipment meant that I ended up with two pairs of spectacles that I really like."
• "In the end, I got the two pairs (varifocals ad occupatonals) for less than the price Boots would charge me the varifocals only, and I am entitled to a 50% discount on a second pair of occupationals if I decide to get them in a month or two."
• "I broke my glasses that I purchased from another optician and when they were closed I went to this Specsavers, where the staff were kind enough to fit my lenses of my broken glasses in a hurry into a fresh frame and gave it to me half price."
• "I walked away with a pair of sunglasses and a pair of glasses with a tint for £99, so was pretty happy."

Cons:

• "They want just to sell products, asked them for a sport glasses, trekking glasses, they don't have in a store."
• "Ordered 2 pairs of glasses, 1 varifocals and the other occupational. Collected my glasses and couldn't see out of the varifocals."
• "Shouldn't have gone to Specsavers. I couldn't see my computer with my new glasses and when I went back, having made an appointment, there was no-one who could help me."
• "I am glad I was a bit fastidious with frames and I had to change it twice, it turns that they gave me twice wrong lenses."
• "After two attempts still not adjusted properly they keep slipping down my nose.I can see the frames are all at funny angles nothing like my previous ones."
• "When it came to collecting my TWO glasses I only received one pair."
• "They do not seem to comprehend that I have been wearing the same trial lenses for 6 weeks and it is very uncomfortable and painful. Truly awful customer service."

Appointment and Service Efficiency

Pros:

• "I visited on a Saturday, and although the store was quite busy, I was taken in for my eye exam without any delay."
• "Eye test was swift and she explained everything she was doing and the results clearly."
• "Have been to a number of Specsavers but this is the best by a mile! Even though it was really busy, I felt my eye health was a real priority and a real concern to everyone I saw."
• "The ophthalmist was very thorough and explained everything very well in layman's terms."
• "Very thorough. They check and scan everything about the eye."
• "Optician was lovely, and we had a good laugh and the lady who helped me pick out glasses was wonderful too, incredibly patient."
• "I turned up a day early to pick up my new glasses just on the off chance the glasses were there already and they were and they found time to fit them straight away."

Cons:

• "I was told I was 10 mins early for apt. so would have to wait outside the store, it was pouring with rain."
• "Very disappointed to hear that they turned away my mother (80) for being 5 minutes late for an eye test."
• "Very hesitant to help when I needed referral to an eye hospital."
• "I had an eye test nearly 4 weeks ago... 3+ weeks down the line I haven’t heard anything."
• "But don't bother paying extra for home delivery. Sat by the door all day waiting and then get a text that the glasses were delivered. Errr no."
• "Very badly ran. Even with appointments you are kept waiting for ridiculous lengths."
• "After the wait, was told that the concerned person is not available and had to reschedule."

Price and Offers

Pros:

• "Great prices."
• "Many offers during Christmas period, watch offers from official site."
• "Prices are reasonable too and the after care is great with them."
• "Excellent and thorough service. I had two old pairs of glasses which were unserviceable, and these guys did the eye tests and turned around my new frames and lenses in 4 days."
• "The staff were helpful, friendly and best of all they repaired my glasses free of charge."
• "This was the best customer service I have ever experienced."
• "Have my glasses reglazed at Specsavers Reading, Krish is really helpful and knowledgeable, my case is complicated and my prescriptions are extremely high, Krish provided me with a perfect solution!"

Cons:

• "The price of the eye exam was expensive at £25 which is one of the most expensive places in the U.K."
• "Horrible. After various tests the optician didn’t even bother discussing the results with my mum."
• "I would buy my glasses somewhere else but definitely not them anymore."
• "Long waiting for booking appointment downstairs and upstairs not helpful staff tired to be at work."
• "After many visits I have just had to get a refund on my new Glasses as they cannot get them to fit me."
• "When I've asked her price refund difference for the frames, she refused and told me I can speak with her boss regarding this, once I will do another trip to this branch for the collection. It was £40 pounds different. RIP OFF!"
• "Eye checkup area is crowded. Had to queue after reaching the place on time for appointment."