Specsavers Opticians and Audiologists - Birmingham Reviews Summary

Frame Selection and Quality

Pros:

• "Good collection of frames, but as soon as you want to make your glasses a bit thinner, you are paying a hefty amount in top."
• "There is a very good selection of frames to choose from."
• "A wide selection of glasses with friendly and helpful staff that went above and beyond to helping me repair a set of glasses."
• "Their range of glasses both designer and own brand is great."
• "Good selection of glasses at variable prices, friendly staff, optician and lab onsite so glasses can be ready from a few hours to a few days."
• "They have an extensive range of glasses and also contact lenses."
• "Nice selection of glasses, they could do with more of the ranges as it's a big store but compared to some of the smaller specsavers around it's a good store with fast and friendly service and a good selection."

Cons:

• "Taking longer to receive glasses all of a sudden used to be able to get them within the hour now you have to wait over a week."
• "Came to specsavers last week and purchased what I thought was 2 pairs of glasses. Turns out that I only bought 1."
• "Bad experience with my sun glasses. Somehow i was given a normal glasses so had to wait for another week for my prescription sun glasses."
• "I realised they have given me the wrong prescription I couldn't see out of them properly."
• "A bad experience they try to put things on my glasses without my permission to make extra money."
• "Also, after 2 days I found the frame to be tight on the sides of my face, so I took them back & they altered the sides for me."
• "They refused to even look at my glasses that had broken since 'company policy' stated they couldn't."

Customer Service

Pros:

• "Over the last 10 years I have always had excellent, knowledgeable and conscientious service at New Street Specsavers."
• "I have visited this store last week and I’ve had a great experience!"
• "For my son always fast professional deal with problems etc straight away."
• "The staff are very helpful, and it is kept extremely clean every thing is cleaned after touching including the frames people touch."
• "Staff efficient, pleasant and helpful."
• "The staff are amazing, very efficient and friendly."
• "The staff were incredibly friendly, helpful and professional."

Cons:

• "Appalling service. I ordered a lense 3 weeks ago this Saturday and am still waiting."
• "By far the worst Spec-savers I've been too. I have been waiting for over 4 weeks for my trial contacts to arrive with no luck."
• "The store was hot, stuffy and smelly - must be pretty unbearable to work there."
• "My experience was quite appalling, initially not knowing where to go or who to go to (as it was my first time in any glasses store ever) I waited for 10 minutes after my appoint was supposed to be."
• "Not even a goodbye or thank you after paying."
• "Like others have said, staff’s attitude is off and rude."
• "The amount of staff present, and yet the lack of customer service was appalling."

Store Environment

Pros:

• "Great location for Specsavers on New Street, which makes it easy to find."
• "The place was safe and the staff really friendly and approachable."
• "It's always a pleasure to visit Specsavers Birmingham, New Street."