Mercedes-Benz of Wakefield Reviews Summary

Customer Service

Pros:

• "The team (especially the chap on servicing - wish I had of taken his name) and Shannon were very helpful and provided me a courtesy car."
• "Just recently purchased a C220 through this company. We found the salesman who we dealt with (Hashim Hussain) very helpful who demonstrated a ‘nothing is too much trouble attitude.’"
• "Great customer service from day 1… and 18 months later still really impressed."
• "Ciara was especially helpful when talking us through the service plan and how we could proceed given our circumstances and preferences."
• "The Sales Leader Jody was extremely knowledgeable searching for a car to suit my needs and came up with a number of options from which I made my final selection."
• "Just picked up my new A220 from stratstone wakefield, 100% professionally treated by sales man Zeshan, he was brilliant from start to collection, felt like royalty, we were tret really well."
• "Bianca provided me with a first class service."

Cons:

• "I was given an appointment for test drive on Monday at 2:15 pm I went there for test drive. The car was so full of bird poo and it wasn't ready for test drive."
• "A complaint email was sent to the dealer Principal - Dwayne Stocks – who was evidently away on annual leave explaining why I could not recommend his dealership."
• "Very limited help and assistance has been provided to me considering all the issues I have had, which is very sad."
• "No demonstrators on site for either vehicle were also on site and the salesman couldn’t have cared less to be honest."
• "No accountability taken, no service vehicle provided under service plan as advised by customer care team."
• "Poor customer service. I have attempted to speak with various staff over recent years to purchase a new car. Each time my details are taken, and each time a call back isn't made."
• "Terrible customer service. Was wanting to buy a brand new Mercedes today. The lady was 'colouring in' writing the prices of cars, never came over to ask how we were."

Vehicle Condition and Readiness

Pros:

• "It’s a brilliant car and very special to me as it is my first one."
• "The car has been brilliant to drive, handles well and is superbly comfortable on the often long drives I do."
• "The car is beautiful and I love it."
• "We purchased the A class Amg in polar White...what car!! And with the Gtech looks amazing!!"
• "Took delivery of my new ‘approved used’ GLC from Mercedes Wakefield yesterday. It’s immaculate, drives like a dream and I couldn’t be happier with the deal and service I received."
• "The car received a full and complete StarGard treatment external and internal."
• "The sale went extremely smoothly and we back home with our dream car."

Cons:

• "Little disappointed with the courtesy car, bring in an E Class and get an A180 ??"
• "Both cars were ‘dead’ in the show room rendering them useless as we wanted to look in the boot/multimedia due to being ready to purchase a new car."
• "Furthermore, some of the wirings of the sensors are broken, this is inside the bumper and were only found when had an internal look."
• "The battery had such low voltage that the central locking would not even operate to open the car."
• "They left the vehicle with a list of faults including the door opening at 60mph, the vehicle refusing to slow down approaching junctions and the bonnet popping open while driving on the motorway."
• "The brake discs and pads of the car are in disgusting state."
• "So it's obvious I was sold a car with a faulty battery."

After-Sales Support

Pros:

• "After picking up the car she has been in touch to make sure everything is going well with the car and that we are enjoying our new purchase."
• "The level of customer service was just as good even a year after my purchase!"
• "In the days following the sale of the car, Hash has been in touch to check I am happy with everything which I really appreciate."
• "We feel we have had the 'Mercedes experience' Well done and keep up the good work."
• "I’ve been down to Mercedes Benz a couple of times to visit the service department and everytime as been a 5* service from start to finish I would recommend visiting there for quick, friendly and impeccable customer service."
• "The service has been outstanding, friendly, helpful, with excellent communication."
• "Both members of staff were attentive on email and were happy to follow-up weeks after the car purchase, to ensure there were no issues."

Cons:

• "I took my car in for a service and MOT in June and was advised that both had been completed. I have just found out now, at the end of AUGUST that the MOT was not completed and I have been driving around with an expired MOT for almost 3 months!!!!! Disgusting!!!!"
• "Unfortunately the word of the sales person and branch manager are not followed through, I was promised by both that a gift would be given but never received its not the gift its a matter of principle."
• "Utterly disgusted with the repeat bad service, gave my car in for service returns with a fault."
• "Gave my car in for previous work and returned damaged."
• "AVOID PURCHASING A CAR FROM THIS SITE."
• "Absolutely disgusting service. Promised car delivery and on the day refused it due to their department closed."
• "Unfortunately this dealership has provided me with the worst car buying experience I have ever had the misfortune to encounter."

Staff and Service Quality

Pros:

• "Bianca has looked after me from start to finish making it a very enjoyable."
• "Purchased an E Class estate. Sales lady Bianca was very efficient with all documentation and the handover was smooth."
• "Bianca was very friendly, she made us feel comfortable and assured every step of the way with no awkwardness to take something we didn’t want."
• "Bianca is always helpful, knows her way through the process and has solid, good advice."
• "Bianca provided me with a first class service."
• "Bianca was absolutely amazing throughout the whole process and honestly she provided me with the best customer service I have received."
• "Bianca ensured a smooth seamless purchase and maintained excellent communications."

Cons:

• "I wouldn’t even consider buying a toy car off this lot! We will be calling by next time we’re in the Doncaster or Wakefield area to tell you in person ahead of further action!"
• "I wouldn’t recommend this place, sales women was very rude, picky to who they want to sell too, better service at BMW, very understanding helpful and approachable."
• "Very poor customer service, left waiting for 30 minutes despite making an appointment."
• "Terrible customer service. Was wanting to buy a brand new Mercedes today. The lady was 'colouring in' writing the prices of cars, never came over to ask how we were."
• "Incredibly poor dealership and not to the standard of a usual Mercedes dealer given our recent experience."
• "Dealt with Jack Chadwick & Matthew Brown, do not recommend dealing with them."
• "When they reply it’s always, sorry I was on annual leave and had out of service on, did you not get it?"