Address: Charlesworth Way, Wakefield, WF2 9SE, United Kingdom
Phone: +441924362100
Rating: 4.7
based on 145 reviews.
Customer Service
Pros:
"Amazing experience! Oskar was very helpful and polite and did so much to make our handover a special experience."
"Fabulous experience at cars2 wakefield. All staff friendly and approachable. Great customer service."
"Paulo has remained professional and offered a good service throughout, the car sale was completed very quickly."
"Recently took our Juke to Cars2 for a routine service... Darren in service has been excellent with advise and help."
"Fantastic service from the minute we walked in. No pushy salesmen, which we appreciated."
"I had a fantastic experience purchasing a white Seat Ibiza FR from Oskar at Cars2."
"Ben was very helpful and considerate to myself during the purchase of my new vehicle."
"Great customer service. Not pushy at all. Got a fantastic deal on a great car."
Cons:
"Overall, the person I spoke with to begin with was nice and friendly. But after the car was mine it’s like they didn’t want to solve any problems."
"Unfortunately what started as excellent customer service, I've gone from wanting to rate this place from 10/10 to 0."
"Had to chase for updates all the time on a breakdown repair and very hard to get hold of anyone on the phone or get a call back."
"Service up to the money being transferred was great. Service since - not good."
"Joe was brilliant, really worked to understand what we were looking for and supported to find the best deal."
"Although there were lack of options to the model I was looking for due to tight budget, Car2 offered Hyundai i20 to me which is a decent alternative."
"Great service,Paulo was very helpful and found me car and made it a lot easier for me."
"Sales Manager Matt from Wakefield Nissan is my hero! We got locked into the car park of the Hyundai dealership over the road this evening but Matt helped us out."
Vehicle Condition and Quality
Pros:
"Had a great experience buying a car from here. The car had a few things that needed doing to it and Kai made sure they were all done."
"Excellent service, the car arrived much sooner than expected. Would highly recommend this garage."
"From ordering to picking up the car everything was very professional and friendly."
"I had a great experience at Cars2. Met Oscar (salesman) found the exact car I wanted in tip-top shape at a fair price."
"From 1st contact by phone enquiring about a vehicle to collection. Excellent service, everything explained and discussed thoroughly."
"Having seen a couple of cars for my eldest daughter Mackenzie, we met with Franz, what can I say he a fantastic sales person, very informative."
"Absolutely fantastic service. Told him what I wanted and there was no beating around the bush or pushy selling.. purchased a used car an hour later."
"Just bought a Nissan Juke from Cars2 Nissan Wakefield. Amazing service all the way through the process, Frantz is a superstar!"
Cons:
"Car had multiple cosmetic problems including chips, dent in internal roof, deep scratches in dashboard."
"I identified a problem with the door check straps. The driver’s side one was not bolted to the door, and the passenger side was sheared off."
"The service book that was given to me with the car was not for my vehicle. It stated in the service book that it was serviced in 2016 & 2017 but the car I bought was not registered till 2018."
"The car was purchased in April, 4 months later in August and my car was hit by a bus and had to go in for repairs. The repair garage flagged that there were parts missing under the bumper."
"My sons 20k car broke down 11 days after receiving it which was a half hour away from home."
"Worst car company i have ever used, absolutely shocking. Tried to blackmail me, an now i have faults on the car they want £20 for a curtosey car."
"Unfortunately what I thought was going to be a good experience turned into a terrible one as I found a car that I liked and hoped to purchase."
"I bought my car on 23rd of August 21 from cars2 . It was a blue nissan qashqai 20 plate,The young car salesman Kia was excellent."
Price and Financial Transactions
Pros:
"Positive – Got a car at a reasonable price, and the customer service was ok."
"This was the easiest dealership I have worked with. I was in and out in 2 hours. Raj was efficient but also made sure that everything was covered at the best possible price."
"Purchased an Ariya or so I thought back in June, decided after 24 hours to back out of deal as another local Nissan dealer was able to do something better."
"I bought my car through Joe. He was friendly, not pushy and showed immence patience when I kept changing my mind!!"
"We rang Cars2 Nissan Wakefield and I spoke with Iris, who was so helpful, we explained what we wanted and Iris did all the work for us, found us an amazing Car."
"Kyi and Chris was brillant we have just bought the new qashqai , the service was excellent could not fault them."
"Bought a hyundai tuscan n-line today from Nissan cars 2 wakefield, kia was fantastic we only went to view the car the day before and everything was ready the next day for collection."
"Joe was brilliant, really worked to understand what we were looking for and supported to find the best deal."
Cons:
"First time distance buying and the last. Take your hard earned money elsewhere folks. Disgusting service"
"We agreed a lower price however, this has been totally thrown out the window. Our car has been paid for in full, yet no cars been delivered."
"Now they threatening us with legal action and their “solicitors” to bully us to take the review down!!!!"
"I would not recommend using the services of this dealership. I cancelled an order and was assured my deposit would be returned within 7 days. 5 weeks later, they still have my deposit and are not calling me back as promised."
"The brand new car advertised on Auto-trader are financed cars, apparently (discounted so they get commission from the finance company) if you want to pay cash, the car cost more."
"I would advise that everyone avoids trying to get car finance with this dealership."
"Bate and switch practice! 3 months of waiting after ordering a car, told me that they ordered the wrong model and the one that I want will be another 1000 pounds extra and will have to wait again."
"Enquired about a car via heycar, got sent a video and sales advisor mentioned that they'd get back to me the next morning to continue with the process and put down a deposit, didn't hear back so I called and was told that I would receive a call back still have not."