The Queens Head Pub and Restaurant Reviews Summary

Food Quality

Pros:

• "Food absolutely first class no complaint."
• "All the dishes were superb."
• "Just had a fab, tasty sharing platter for two people."
• "The prawn cocktail starter was very nice."
• "finest local produce cooked perfectly"
• "The food was amazing and the drinks menu is brilliant."
• "The food was excellent, very tasty, nicely presented."

Cons:

• "Price and quality absolutely don't match!"
• "However, the portions are on the small side and there were not enough vegetables or potatoes."
• "The prawn cocktail starter was very nice, the Eaton mess desert was not a Eaton mess trust me that has to be re thought."
• "sausage and mash was average at best"
• "I was very disappointed with my salmon fish cake 😒 it was mixed with another fish which made it far too salty."
• "Between the starters and mains passed 2 hours... but when the food came... horror no taste."
• "poor selection of veg not as good as it used to be"

Staff and Service

Pros:

• "Staff very pleasant and polite."
• "staff are helpful and friendly"
• "Very friendly, attentive staff."
• "The waitress was very informative."
• "Fantastic young, enthusiast staff who were so attentive."
• "Waitresses were very friendly, polite and professional."
• "Attentive, friendly and very efficient waitresses (Ellie and Maddison)."

Cons:

• "The lack of basic training was obvious from tables not cleared, drinks not offered, cutlery not available."
• "The waitresses all had long hair not tied back no attention to tables for taking away empty plates or glasses."
• "Please give your waiting staff some customer service training don’t see the point of ploughing money time and effort into a business then relying on untrained inexperienced staff to be at the forefront."
• "The waitresses are a little inexperienced, but pleasant and will of course improve with experience."
• "Young staff friendly but not very pro active."
• "The two young girls have no idea how food or drink is served."
• "Staff way too casual with, at best, basic front of house skills."

Atmosphere and Decor

Pros:

• "I recommend a visit for all, when looking for an excellent meal in lovely surroundings."
• "Money spent revamping is well spent! Great decor and lovely covered outside area with good seating."
• "A great village pub and restaurant"
• "The pub is nice and they had a band on which was really good."
• "Very impressed with the decor."
• "The place is very clean, smart and spacious."
• "The new owners have done a great job in renovating and bringing the old place up to date. Comfortable, clean and spacious."

Cons:

• "No atmosphere whatsoever as we were the only ones in there."
• "I miss the open fire, warm atmosphere."
• "Dance music playing in both areas which made it pointless to go and sit in the restaurant and totally inappropriate for that type of dining experience."
• "Sat in restaurant, very quiet no atmosphere."
• "The conservatory looked quite cold and lacked atmosphere."
• "Establishment, sterile, no feeling."
• "With the grey, white decor it made it feel very cold."