North Lakes Hotel & Spa Reviews Summary

Staff and Service

Pros:

• "Rooms and staff were fantastic."
• "Staff were very friendly, just had one incident where I was told by the waitress that she would bring my change (£10) to my table."
• "The staff are amazing, especially James in the dining area."
• "The staff were all really nice, really helpful. 10/10 for the staff."
• "Staff are lovely and helped when our elderly relative was poorly."
• "Lauren at the bar was absolutely fantastic. She made the best espresso martini I've ever tasted."
• "Every single member of staff was polite, welcoming and friendly."

Cons:

• "Terrible customer care service!!"
• "The desk staff was marginal."
• "Staff not relaxed, restaurant too understaffed although food is very good it can take a while."
• "Staff seemed rushed off their feet and unable to tend to tables attentively."
• "The blonde girls serving food were giving dirty looks and not helpful at all, really disgusted they can make you feel so unwelcome."
• "Staff are in the main unhelpful and appear to have a don't care less attitude."
• "Reception unhelpful and were quite putout when we asked to move our 'allocated breakfast time'."

Rooms and Cleanliness

Pros:

• "The rooms are spacious and light and equipped with all your needs."
• "Lots of lovely finishing touches such as robes, white company toiletries and nice tea bags / biscuits."
• "The room was clean and tidy and very modern with some nice touches, very impressed with the room."
• "Rooms were excellent."
• "The rooms are quirky, well presented and clean."
• "The room was exceptionally clean and tidy and the little touches were fantastic."
• "Rooms are sizeable and well equipped. USB plugs for charging everywhere."

Cons:

• "Very strange bed with low frame so that it could be folded into the wall and the room could be used for meetings."
• "Saw a bit of decline in room standards (really badly cracked sink) and cleanliness of room not up to usual high standards."
• "I felt the room hadn't been cleaned thoroughly when we checked in."
• "Guest rooms on the third floor are a little tired and could do with a refresh."
• "Room was tired with stained mattress topper, marks on walls."
• "We were in room 200 and were shocked to find that the room was not just dirty but filthy!"
• "Rooms were not properly cleaned at all."

Facilities and Amenities

Pros:

• "The hotel is generally clean and tidy."
• "The restaurant had a good range of excellent food, a good selection of wine, and friendly efficient service."
• "The conference staff are very helpful and will pretty much get you what you need for your event."
• "All the gym facilities were excellent and the breakfast was A1."
• "Visited here for a 2 day conference. Whilst I didn't stay overnight the venue offers superb facilities."
• "The pool and Spa area I booked for 2 hrs It was Fantastic the Jacuzzi, steam room and Sauna."
• "The FYR restaurant is so cosy and has a great ambiance."

Cons:

• "Dinner is also nice but a little pricey."
• "Changing room for the massage treatment had hair all over the floor for at least 3 hours."
• "But my main issue was very little account or awareness of the Covid19 pandemic situation."
• "The prices are city centre prices so do be aware of that."
• "The pool is full of children and the gym has minimal equipment."
• "There is no bike hire at the hotel or any transport service offered."
• "Although we booked the hotel we've had to pay extra to use the pool and spa facilities, (£10 per person per day) which is a little disappointing!!"