Kinleigh Folkard & Hayward St John's Wood Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Chris was responsive to our virtual requests for information (virtual viewings etc.) and he turned out to be one of the best estate agents I have ever dealt with!"
• "Chris has been very warm-hearted and quick to respond."
• "Sabhah was very responsive from beginning until the end of the process; answering my questions even after I signed the tenancy agreement."
• "PAUL MICHAEL was BRILLIANT - super helpful, available and flexible."
• "Ms. Aashni Malde was very helpful, friendly and supportive."
• "Worked with Ali Karim and he was fantastic. Very professional and caring."
• "Ali regularly called me about what was happening, kept the buyer informed of the progress and went the extra mile on at least several occasions."

Cons:

• "I got a very short notice (less than an hour before the confirmed viewing slot), and only by a phone message, from Nina that the viewing needed to be rescheduled."
• "As soon as I paid the booking fee the agent was too busy to answer my emails or take my calls."
• "Initially, agent Ali asked me for a preferable viewing time, but without my reply and confirm, he booked a viewing slot for me as if I would be available at that time."
• "The agreed works to be done before the move in date were never carried out."
• "There were some surprise fees when it was time to sign the paperwork."
• "It went well, but could improve on communication between the deposit and signing the tenancy agreement as sometimes we didn't quite know what the next steps were."
• "The worst experience I have ever had. Fortunately they never get back in touch with me as was promised because the agent was rude, judgmental and unprofessional."

Professionalism and Helpfulness

Pros:

• "Joshua from KFH was incredibly nice, listening and helpful."
• "All of the staff and KFH St John's Wood were professional, but also very cheerful and positive."
• "Henry was so polite and helpful and also very supportive in what was quite a stressful situation for me."
• "Valentino was incredibly friendly, polite and helpful - he really went the extra mile."
• "Everyone in the office was so polite and courteous."
• "Olivier was able to personalize his service to my requirements and was extremely receptive throughout a smooth process."
• "Chris was very knowledgeable about the area and the property, and gave me good advice on the offer & documentation process."

Cons:

• "Nina is also a RACIST as she then replied to me 'you are not listening clearly'."
• "If you want to find a professional and polite agent for helping you get a suitable property happily, AVOID using this agency!"
• "Appalling service. Booked an appointment to see a flat, which they confirmed in writing. They didn't show up on the day/time agreed."
• "Horrible experience with KFH, lied about property having major works done after purchased flat."
• "As useful as the appendix, would only recommend to my enemies."
• "AVOID THESE SCAMMERS"
• "The agent Nina is very unprofessional and rude."

Customer Service and Support

Pros:

• "Big thanks again to the whole KFH team at St. Johns Wood who were reliable, responsive and helpful."
• "We really appreciated great team work and great customer service at all times."
• "Very satisfied with the service we got from Mr Ali Karim, from the first moment he was eager to answer all our questions and make the whole process run smoothly."
• "All of the team I have dealt with were extremely professional and very easy to speak with."
• "Amanda's support has been a godsend for us. She was highly professional, responsive, and transparent every step of the way."
• "Rebecca did a great job handling our lease and other paper work, very responsive in answering many questions from new UK residents."
• "I am very grateful to Ali Mojdeh for his attention to detail, meticulous follow up on queries and pending matters, customer service and an unwavering focus to get the transaction to the finish line!"

Cons:

• "Post-contract, we encountered certain disagreements with the landlord, primarily related to maintenance."
• "The place we originally wanted to view had already gone."
• "The seller was extremely difficult."
• "Dreadful experience, very unprofessional."