Address: 24 Charlotte St., London, W1T 2ND, United Kingdom
Phone: +442073232277
Rating: 4.7
based on 178 reviews.
Agent Performance
Pros:
"Johnny joined the team in the last year or so and has been really great and ready to go above and beyond - would highly recommend."
"I have dealt with Johnny who is new, at Hudsons. I find him approachable and always available."
"I have dealt with Spencer Botchin over the last few years and have always found his knowledge of the central London property market to be exceptional."
"I am very comfortable in dealing with Simon at Hudsons as he exhibits a calm integrity which gave me a lot of confidence during the whole process from initial viewings through to completion of our purchase."
"I'd give 1K stars. Working with Mr. William Hough as my rental agent has been a total breeze and a real pleasure."
"I have interacted with Mr. Robert Sayers at Hudsons Property. Mr. Robert is responsive, detail oriented and goes out of his way to manage client expectations."
"Robert Sayers is by far the most professional and knowledgable estate agent we have met."
Cons:
"They even said they were too busy to reply to emails, but they were happy to take phone calls - as in they did not want correspondence recorded in writing."
"I've never dealt with such uncooperative and unprofessional people, it was truly shocking."
"They send emails saying that they have the keys and will enter."
"They traumatise you for petty things."
"They would have flat visits numerous times per week and would be very patronising everytime you wouldn’t be free."
"They did not listen to any of my concerns or criticisms and defended his behaviour or ignored my emails."
"The employees who we communicated with were almost always rude and unhelpful and spoke only in defence of the landlords’ interests rather than being understanding of our needs as tenants."
Property Management
Pros:
"Hudsons helped me to find a flat in June this year, and have consistently responded promptly to my emails."
"Hudsons are fantastic! Professional, prompt, helpful, great service and they really know their stuff."
"I have been renting a property managed by Hudsons for the last four years and their service has been excellent."
"Hudsons were a pleasure to deal with and were always quick to respond to correspondence."
"They are really professional in their management of the flats, compared to other agents in the building."
"Very attentive and always quick to help with sorting out any problems."
"Very efficient property management (had a few problems at the beginning of the tenancy with water pumps etc. but the independent contractors always come within one or two days or sometimes on the same day for urgent issues)."
Cons:
"I rented out a very lovely flat with Hudsons but it was probably the worst choice of my life."
"We had two main issues, one that affected our security and one that affected our health, and we were just simply ignored by the landlord, and then by Hudsons."
"Truly terrible property management which affected our decision to leave our tenancy."
"Hudsons’ property management is a safety hazard. On one occasion, I got locked out of my flat at around 11am on a weekday."
"There was a property manager who kept ignoring our requests."
"It's not true that all estate agents provided bad lettings service, but Hudsons do."
"First, our flat was leaking for about five months of our twelve month tenancy and Hudsons failed to get this fixed during that period."
Customer Service
Pros:
"Whether it be about daily maintenance issues throughout the year or assistance regarding COVID implications, I have witnessed first hand the professionalism, flexibility, kindness, adaptability, impeccable responsiveness and exemplary customer care of the Hudsons team."
"We cannot recommend Hudson’s Sales department highly enough. Both Simon and Spencer are the most honest and straight talking estate agents we’ve come across."
"I genuinely felt like they had my best interest at heart."
"I recommend Hudson's to anyone who wants personable, helpful, and kind realtors!"
"I have found them to be unfailingly helpful and efficient, as well as generous."
"They handeled the situation very sensitively showing a lot of flexibility."
"I would highly recommend them; reliability plus."
Cons:
"Just avoid. My current estate agents were shocked when they heard how we were treated and said we should have left immediately."
"I can't express the amount of frustration, horror, and even amusement at how appalling this agency is."
"They were thoroughly unprofessional and often plain rude to us."
"Definitely won't be taking anything further with this agency as they seem disinterested, unprofessional and bored."
"Worse agency ever. Laura Brown, Joanne Miller are stupid and rude."
"This attitude only caused strain in our relationship with our landlord."
"Had a flat viewing with the 'director' yesterday... Felt as if we were bothering him!"
Professionalism
Pros:
"Spencer was highly professional and knowledgeable."
"Hudsons Property is reputable for its professionalism and efficiency in the area."
"The staff are friendly, efficient and pro-active."
"Very professional team, easy to reach very helpful and overall I was very happy with all the services they provided me with."
"Very prompt, professional and friendly and very fair in their dealings."
"He was very professional, friendly, and helpful."
"Their team of personnel are always accessible, prompt, personable & thorough in every regard."
Cons:
"I've never dealt with such uncooperative and unprofessional people, it was truly shocking."
"They were thoroughly unprofessional and often plain rude to us."
"Definitely won't be taking anything further with this agency as they seem disinterested, unprofessional and bored."
"Worse agency ever. Laura Brown, Joanne Miller are stupid and rude."
"This attitude only caused strain in our relationship with our landlord."
"Had a flat viewing with the 'director' yesterday... Felt as if we were bothering him!"
"Poor experience with Hudsons as the flat did not come fully furnished as advertised and represented."