Foxtons Islington Estate Agents Reviews Summary

Agent Responsiveness and Helpfulness

Pros:

• "Steven constantly kept in touch with me, replied quickly and was accommodating to my needs when searching for properties that met my criteria."
• "Chris Jones took my case. We visited many different property to better define my preferences."
• "Neil walked me through the whole process and has put me in contact with a mortgage broker to help me get my AIP."
• "Georgia Barnetts... has been so friendly, responsive and helpful."
• "Ingrid immediately puts you at ease with her humor and listens carefully to your wishes."
• "Neil Marrinan at Foxtons in Islington is 10 out of 10."
• "Helin was extremely helpful and professional."

Cons:

• "Nathan DiCarlo: who promises repairs, acknowledges safety concerns and then disappears..."
• "Do not rent from this agency they compulsively lie and are slow."
• "I hate Adrienne and Montrise the most though….they are so manipulative."
• "At no point have we received any apology from any of the staff we've been engaged with and at times the responses we've received have been somewhat blunt and borderline rude."
• "Horrible communication from Muhammad too."
• "They do NOT respond to emails."
• "They do NOT respond to phone messages."

Property Viewing Experience

Pros:

• "I had a fantastic viewing experience with Chris Jones from the Islington branch."
• "Nothing was too hard, and quite frankly it was the nicest, most honest encounter I've ever had searching for a property."
• "Chris Jones showed many different property's and the best value properties in my criteria."
• "Joshua Oyibo was great to work with, he found us an awesome apartment which ticked all our boxes."
• "Tim Watson... was very responsive, proactive in discovering and displaying new apartments that met our criteria."
• "We had a fantastic experience with Ingrid the Foxtons agent we worked with."
• "Georgia was amazing!!! So personable, friendly and helpful at every moment and always on call for questions and help."

Cons:

• "Kate Targosz encouraged my wife not to put me on the tenancy agreement - because the 'landlord wouldn't care.'"
• "Foxtons is fraudulently letting flats that are not as advertised and taking advantage of foreigners."
• "Foxtons also failed to inform the landlord of water damage to the property which we had informed them of."
• "Upon receiving the keys it became apparent that the lettings team didn't have good knowledge of the property they had shown us."
• "Flat had many problems which were only discoverable on move in."
• "Moved in and the bathroom and master bedroom showed clear signs of mold and mildew."
• "There were issues we'd expected would be fixed prior to us receiving the keys."

Customer Service and Support

Pros:

• "We are very pleased with the service provided by Foxtons in reletting our flat."
• "This was the best experience as a renter."
• "We felt welcomed and completely at ease, she listened to our ideas considerately."
• "Very pleased with the experience I have had with Neil Marrinan from the Foxtons Islington office."
• "The process has been extremely smooth and stress free."
• "Ana & Rupali were proactive and professional at every stage."
• "Maintenance issues have been resolved relatively swiftly."

Cons:

• "Extremely unpleasant experience. Broken balcony door was not dealt with throughout the entire tenancy period."
• "I wouldn't publicly accuse Foxtons Islington of being dishonest or deceitful, but I would definitely accuse Foxtons Islington of being disingenuous."
• "Adrienne Cleverly, Property Manager: does not manage property, she manages profit for landlords."
• "Appalling lack of interest from Foxtons Islington in their customer."
• "They do NOT demonstrate the slightest interest or even the slightest courtesy to their customer."
• "Dishonest. Unaccountable. Corrupt."
• "Landlords - avoid, tenants - expect terrible service."