Kinleigh Folkard & Hayward Islington Estate Agents Reviews Summary

Customer Service

Pros:

• "Stephen and Carla at the Upper Street, Islington branch have been great."
• "A big thank you to Jack Sparrow who made finding our future rental home so seamless and easy!"
• "They were very supportive throughout all the process of my application and after being approved."
• "Carla was a pleasure to deal with."
• "She was incredibly, helpful, responsive and professional throughout."
• "KFH were great. Very professional and gave good advice."
• "Clara Hellery and Stephen Daley From KFH Islington were very helpful in our search for a flat."

Cons:

• "Ignored emails, breached obligations in rental contract."
• "Very rude, incompetent staff."
• "Like sending emails into a black hole."
• "Wouldn't recommend being a tenant with KFH Islington."
• "I reported him to the larger KFH branch, but I doubt anything was done."
• "Seriously try to avoid this KFH at all cost."
• "The team that helped us find the house were very good, but the property management was abysmal."

Agent Performance

Pros:

• "Helin... goes above and beyond to make sure that she can find the perfect home for her clients."
• "i was incredibly impressed with Matthew at KFH."
• "Jayden was supportive, responsive, professional and kind. He paid great attention to detail and worked tirelessly to ensure the sale went through as smoothly as possible."
• "Esme really knew the type of property that we were looking for which made our property search so much easier."
• "Her attention to detail was remarkable, and I truly felt that she had my best interests at heart."
• "Great experience with Khan and Jack at KFH. Fast moving and highly communicative."
• "Samantha Clegg who as an agent went above and beyond what we expected."

Cons:

• "He purposefully used cryptic and confusing language."
• "Dealing with Khan, the manager, was the worst part of it all."
• "The worst property management experience I have had."
• "Extremely frustrating to be completely ignored for 2 months when there are significant issues with the property."
• "Assisted landlord in trying to scam me out of my deposit."
• "He dodged it in every way possible."
• "We moved in to find extensive damp, and a bathroom under construction (issues we were promised would be fixed prior to moving in)."

Efficiency and Responsiveness

Pros:

• "The turnaround for listing, taking professional pictures and finding tenants was brilliant !! Despite being December and markets a bit quiet, they managed to seal the deal start to finish within 2 weeks!"
• "Carla was then extremely helpful with the referencing and other mechanics, and always responded to queries in a very timely fashion."
• "Euan and the team responded quickly and were available 24/7 to answer any questions that we had when purchasing our first property."
• "Always quick to respond to questions and liaise with the vendor."
• "Replies to any questions have been prompt."
• "The team are super professional and hardworking."
• "Drew was our agent and he did a great job of keeping us informed on progress."

Cons:

• "Our initial interactions were quite slow but it turned out that the agent we were talking to was leaving KFH."