Address: Delph Ln, Newton Rd, Winwick, Warrington WA2 8RD, United Kingdom
Phone: +441925245522
Rating: 4.1
based on 221 reviews.
Customer Service
Pros:
"Great store and extremely helpful staff."
"The friendly, helpful staff had good stock knowledge and were able to direct me to where I needed to go."
"Very friendly staff, gave me some solid advice on different woods to use."
"Leanne on the paint department was amazing. She was extremely patient and really helpful."
"We were served by Craig in the timber department. He is the most helpful, informative and kindest shop assistant we've ever come across."
"Bandq in Warrington customer service lady called Heather is a credit to ur company she immediately helped with getting a new supply of paint to me when dpd spilled it all."
"Fantastic service very helpful staff, especially Paul Brtherton we didn’t know what electrical box to use but he advised us on that and also helped us on our plaster boarding too."
Cons:
"Unfortunately check out was a nightmare. The young girl on the till looked like her batteries had run out."
"Ladies at the tills are just simply pointless and disrespectful."
"Store is big and quite well stocked, however staff on the tills have an attitude and barely look at you when they speak or take your money."
"The staff were not interested at all and one even told us they didn't sell them."
"The woman on the till didn't have a clue and was deaf which made it harder to talk to her was held up for around 15mins at the checkout."
"Most staff are lovely, others are not helpful at all, in fact rather rude."
"The one star is for Lee who actually wanted to help me and knew what he was talking about.. the other staff I encountered were atrocious."
Stock and Availability
Pros:
"It's big and seems to be getting a better stock level. Struggled for a few months like many other retail places with stock shortages."
"This store is referred to as The Warehouse, it is large and usually has anything you're looking for."
"As this store is larger than our local store, I used it because it seems to stock a wide range."
"Needed to procure 10 litres of Cuprinol Barleywood Garden Shades outdoor paint. B&Q delivered big style, they told me which aisle to locate the paint and at a price that was £16 cheaper than recommended."
"Love the amount of products this B&Q holds, absolutely everything."
"Large store with plenty of stock. Garden centre, wood, tools, paint, kitchens, electrical etc etc it’s got the lot."
"B&Q always seems to have a fantastic range of indoor plants at very reasonable prices."
Cons:
"Told my kitchen would be delivered on the 29th March, Kitchen delivery came in three lots, over a 23 day period."
"Spent 1 hour driving out of my way because their app said they had something in stock when they did not."
"Ordered click and collect got the 30 mins after the time to allow for it to be ready. Queued up to be told no longer available the computer was wrong."
"After a week of waiting for my click and collect I received an email confirming that 13/13 items I ordered is ready for collection. I arrived a day after and waited for an hour (!) in a queue, I found out that only 2/13 items are actually in stock."
"Arrived to look for paint, 3for2offer on, and lo and behold there's no stock on the shelves."
"The entire screw section (staples includes) was empty."
"Ordered a brush cutter online website said that they had 1 in stock so I paid for it on click and collect was about to go and get it when I got an email saying that my order had been cancelled due to none in stock."
Store Layout and Accessibility
Pros:
"Large DIY store right next to the M62 exit in Warrington."
"Easy to find too, just at the Winwick turn off."
"It has easy access from the M62 and M6 Motorways."
"Parking is free and plentiful which is good as you will need a car to get to the store."
"Great access, large car park and has a trade section."
"Very easy to get to off the m62 STAFF very helpful and knowledgeable."
"This is a very large superstore North of Warrington city centre."
Cons:
"The que for the tills was so long we started queuing at the end of the shop."
"Layout can be confusing to someone who is used to another store, as things aren't in the same place."
"A battle of wits to find what you need, up and down round and round people going opposite ways, some arrows confusing going to the tills."
"The entrance areas could do with a good clean."
"The actual car park has a lot of potholes and could do with being resurfaced."
"Our visit began with a “wow” the scale of this place is huge! So huge I should have worn my glasses!"
"It can be a bit confusing when you are looking for something."