County Motorparks Chelmsford, Vauxhall Authorised Service Centre Reviews Summary

Customer Service

Pros:

• "Really helpful guys here with great attitude."
• "A pleasure to deal with and would highly recommend them, thank you."
• "Oliver Bright introduced himself and then left us to look around. Oliver was very helpful without being forceful which I like."
• "The whole process of our purchase with Country Motors was seamless."
• "I recently had my car MOT'd and the service I received was excellent as always."
• "Excellent service from start to finish. The salesperson (Luke) kept me updated throughout the purchase."
• "Shah Chowdhury was so helpful and organised my windscreen replaced at no cost to myself."

Cons:

• "Terrible experience once again. Third time my jeep has been in for work and the third time it has come back with greasy marks all over the interior and wheels covered with tyre sealer after being changed."
• "poor car sales service. worst alfa dealer I've ever come across. salesperson was slow to respond and unhelpful."
• "Absolutely unprofessional. Please avoid at all costs."
• "Every receptionist had taken my name and number to get the problem sorted. Not once did anyone who had anything to do with my service plan called me back."
• "I'm still waiting on paperwork now nearly a month later - terrible service once they have your money!"
• "It seems that County Motor Works have a short-sighted outlook on the future of the company and this is reflected in the attitude of the service desks when I have spoken to them."
• "No customer communication or loyalty."

Sales Experience

Pros:

• "Steve Lane is a very good salesman. A personable guy who knew his stuff and genuinely wanted to sell me a new jeep."
• "Chris and Paul was amazing I called a few dealers and they treated me like another sale."
• "George let me have a proper test drive of the car unlike the usual drive down to the nearest road."
• "Hashmim was very helpful and professional and went the extra mile to assist me with the car purchase."
• "I bought a car from this garage through salesman Brady Benson, he was very helpful leading up to the purchase and post purchase for all questions I had and helped me feel confident in what I was buying."
• "I have received excellent assistance from both County Motor Works and the salesman Oliver Bright and Jake in purchasing my new car."
• "Brady Benson was our sales executive. He was very friendly, helpful and informative."

Cons:

• "So this is a bit of a long one. Brought a car from CMW, had a great experience and picked a very nice 2017 Vauxhall Astra. Unfortunately, the car developed a serious fault within the first month of owning it."
• "Vehicle had undergone an inspection, originally quoted 1 hours labour with free inclusive inspection. On completion of the job, I was LATER asserted to the inspection as well as an additional 3 hours worth of labour which amounted to £365+VAT."
• "I bought a new Vauxhall Astra VXR back in March 2013 and I have had nothing but problems with Them."
• "Some of the staff are extremely rude and not helpful at all!"
• "Service manager seemed quite offended that I thought he should help... Even by car dealer standard the absolute worst of the worst. Avoid like the Plague."
• "The manager was unsure as to why this would have happened, he apologised and took our details, promising to call us later that afternoon to make arrangements for a vehicle to be delivered to us, in order for the test drive to take place. We waited but that call never came."
• "But after selling the car trying to get my money back from my service plan has been an absolute joke."

Vehicle Quality

Pros:

• "Bought a 2015 Volkswagen Polo, in love with it."
• "I recently purchased a Mokka active turbo from County Motor Works and the service we received from salesman Luke was extremely helpful."
• "Really delighted with the car and grateful to Luke and his colleagues for making the whole process easy and relaxed - will definitely return to Luke and County Motor Works for my next car."
• "I know i'm in safe hands with them."
• "They worked quickly and returned my car looking nice and shiny! thank you."
• "I'm extremely happy. Brady our salesman was to the point, efficient and got it done."
• "I love my car and I would thoroughly recommend George Green and County Motor Works to anyone."

Cons:

• "Only had vehicle about a month and started to hear annoying noise."
• "Paid £10k for a 65 plate car. Was sold all the warranty etc. As soon as I bought it, it had an engine leak."
• "They wanted me to wait THREE WEEKS to have a headlight bulb replaced! Five weeks if I wanted dropping at home half a mile away while it was done!!"
• "Only 3 weeks ago purchased a car that was just 3 years old, the blowers stopped working and there is a very annoying noise coming from the breaks."
• "After a lot of persistence they finally admitted my car was in fact still under warranty!"
• "Bought a car in Sept 2017 and have had nothing but problems with this company."
• "This is by far the most appalling service we have ever received... They are rude whenever you speak with them."