Watches.co.uk - Swiss Watch Company Limited (SWC) Reviews Summary

Customer Service

Pros:

• "He has been a pleasure to speak to throughout, and has consistently given very helpful advice."
• "From start to finish of the sale of my watch, Tim and his team acted with excellent professionalism."
• "I would certainly use the Swiss Watch Company again and recommend them to anyone looking for a luxury watch with a personal, friendly and courteous service attached."
• "Dee (absolute diamond) offered to write A hand written card and gift wrap it as it was a Birthday present."
• "Quick to respond to email enquiries and entirely welcoming in person, they are passionate about what they do and they are genuinely interested in the customer's requirements and peace of mind."
• "I found friendly and professional customer service from John and his staff with no pressure to sell."
• "First class service by Dee from start to finish, so helpful, nothing was too much trouble."

Cons:

• "Genuine place - I was able to sell my rolex sea dweller hassle free, only issue was I agreed price and they offered me slightly less as They said not all the stickers were present - something they never asked when we agreed price - so was somewhat disappointed."
• "The response from Watches was totally defensive and really very unpleasant."
• "Really disappointed- went in to get a quick insurance valuation and the strap adjusted on my recently deceased father’s watch-they decided to open the casing to fix a loose seal and it stopped working."

Product Quality

Pros:

• "Left with a beautiful Skydweller which was flawless and probably the lowest premium in the UK at the moment."
• "The watch descriptions and high-resolution pictures online are really accurate and match the in-person assessment."
• "The watch itself is lovely and I looked at three in total before deciding which one to buy."
• "The watch was exactly as described, absolutely in mint condition and completely perfect."
• "All of the watches I have had from them over the last eight years have all been great, some very much like new and I am really fussy about my watches."
• "The 2 watches I purchased arrived the next day (on a Saturday). Well packaged, beautifully presented and in immaculate mint condition as advertised."
• "The watches were described as mint condition and were as good as new."

Cons:

• "Purchased a watch from Watchfinder Royal Exchange. Loved the ROLEX Gmt but after 15 months it lost a few minutes each week."

Value for Money

Pros:

• "I also got immediate payment unlike other dealers who wanted to send it away first."
• "Money was in my account within minutes of agreeing the price."
• "The watch I bought was fairly priced compared to other places."
• "I purchased the watch I wanted at a below market price."
• "I have come away with a watch I am delighted with that I bought for a very competitive price."
• "Thier sales prices are also at market or slightly less."
• "Their prices are so competitive and the service has been excellent."

Cons:

• "Genuine place - I was able to sell my rolex sea dweller hassle free, only issue was I agreed price and they offered me slightly less as They said not all the stickers were present - something they never asked when we agreed price - so was somewhat disappointed."

Buying/Selling Experience

Pros:

• "Very trustworthy and very fair."
• "Couldn't be happier with the timepiece and information we got."
• "The team went above and beyond to just to ensure a smooth transaction, but more importantly to have the watch delivered to me quickly and efficiently."
• "From the competitive valuation, extremely prompt, professional and friendly communication, to the provided postal service, the sale could not have been easier."
• "I would highly recommend them – and wouldn’t hesitate buying from them in the future."
• "Because of the overall experience, if I was ever not London based I'd still be really comfortable dealing with them just using their online method if I couldn't get to their office."
• "Buying a luxury watch from Swiss Watch Company Ltd was a pleasure."

Cons:

• "Genuine place - I was able to sell my rolex sea dweller hassle free, only issue was I agreed price and they offered me slightly less as They said not all the stickers were present - something they never asked when we agreed price - so was somewhat disappointed."