La Pazienza Reviews Summary

Service

Pros:

• "The staff were all very friendly and efficient."
• "service is excellent the staff very friendly."
• "The service was top notch."
• "They really know how to look after their guests, were very attentive but also didn't pressurise you to leave."
• "The staff were very welcoming."
• "Staff were great very attentive and friendly."
• "The service was excellent - attentive and timely."

Cons:

• "The service was really slow and that was due to only one person being on the floor."
• "However, we just tried to place an order and the Manager said they will no longer deliver to our area."
• "After seeing the inability of the manager in handling this issue would not wish to go back there."
• "The waiter wasn't very attentive and has no customer service skills."
• "Our visit was very let down by the service."
• "Unfortunately the restaurant was poorly organised."
• "The service awful."

Food Quality

Pros:

• "The food was also incredible."
• "the food was exceptional!!!!"
• "The food is amazing and the attention to detail makes all the difference."
• "Prawns were incredible, as was the seafood spaghetti and tiramisu for dessert."
• "Authentic food of high quality, at a fair price to reflect this."
• "The food is made with love and the owner's grandma's recipes went down a treat."
• "The food tastes so fresh and the staff are so attentive and friendly."

Cons:

• "Food was average but not worth the cost."
• "Mozzarella taste like plastic, pasta no taste."
• "There was just something missing with the taste for me, still tasty just not as good as the starters."
• "Food was OK but not on par with what we expect from this place."
• "The only disappointment we had and that was the website menu showed the availability of certain dishes, (Carbonara for example), but wasn't on the actual menu in the restaurant."
• "Italian ice cream of a few scoops was essentially from a tub."
• "Nothing amazing here which was really disappointing though the food was nice."

Ambiance

Pros:

• "I went to the outdoor part of the restaurant and the ambiance was amazing."
• "atmosphere was fabulous felt like we were in Italy."
• "Not only is the food absolutely delicious, but the ambiance of the place is a real slice of Sicily on your doorstep."
• "Lovely place, amazing food, and a great atmosphere."
• "Small restaurant, lovely ambiance with nice background music."
• "There is a warm and relaxed atmosphere and gentle Italian music was playing in the background."
• "Wonderful cosy atmosphere with very friendly and welcoming staff."

Cons:

• "The place is very small and basic with a wooden crate covering the radiator."
• "If anything it was a little cramped as they sat a party of 3 at a table for 2."
• "There was a large party of people who were very loud, which made conversation a bit difficult in a relatively small dining room."
• "No lights in WC, lit with a single candle."

Value

Pros:

• "The main (spaghetti al carbonara) was a very fair price, however."
• "The food was very reasonably priced, on a line with a chain restaurant, if not cheaper but there was no comparison."
• "Good honest Italian food."
• "Beautifully made authentic Italian food with fresh ingredients."

Cons:

• "however we came away feeling quite underwhelmed having spent £150 between our group."
• "The starter (antipasti with meat) and pudding (cannolo) seemed overpriced."
• "so they made her a very basic pasta with bolognese sauce ..and charged a full £18 for it."
• "now .. the food itself was nice, if a little overpriced."