Address: 1 Tilehurst Rd, Reading, RG1 7TW, United Kingdom
Phone: +441189574488
Rating: 4.5
based on 137 reviews.
Staff and Service
Pros:
"We have used Castle vets for years with our dog and cat. They have always been friendly and helpful."
"They allowed us all to say goodbye to him, and I cannot thank you enough for this."
"The staff were incredibly kind and helpful and I wouldn’t hesitate to recommend their services."
"At Castle Vets we know our dog is in good hands!"
"The reception staff, nurses and vets have always been very helpful."
"The vet was polite, calm and patient and she examined my boy very carefully without making him feeling uncomfortable."
"Very pleased with the treatment given to my small Cavalier."
Cons:
"Called in to ask if any appointments are available for tomorrow, a flat out busy till Saturday not even asking what is wrong with our Puppy not a care about what the issue may be."
"Worst experience ever. Very rude, charging £230 for 10 mins which is greedy!"
"I have been looking at the reviews for castle vets after an untrue response from the owner to my previous review it is obvious that they have a severe problem with a rude receptionist that has a problem with her temper also her word against mine."
"Administratively very poor. Too much on their own greatness, not that great."
"Every time I have been here I get the same answers, oh we have run tests but nothing is conclusive. Never any solutions."
"For example, every time you do a direct insurance claim, the practice will charge you £39 per claim."
"You get the feeling some of the reception are on a bit of power trip."
Facilities and Accessibility
Pros:
"Also- very easy to park on site."
"I like that there are separate waiting areas for cats and dogs and a weighing scale just inside the front door so I can pop in and check my dogs weight regularly without it being a hassle."
"Lovely friendly vets with separate cat/dog waiting rooms (brilliant touch) as well as providing calming spray and blankets for cats to stay calm whilst there."
"There's good parking and it's convenient for me to get to."
"There are completely separated waiting areas for cats and dogs which I really appreciate."
"Lots of free parking space."
Cons:
"Last time I been there waiting for the test results, they received the test results and my cat had an infection and they didn’t call me to give the treatment."
"They have never sent this doc over to the pharmacy despite my many emails and phone calls."
Cost and Value
Pros:
"Pricey, but all vets are now thanks to insurance driving up the price of medication etc."
"Cant rate this vets high enough lovely caring staff I would highly recommend honestly the best vets in Reading."
"And yes vets can be expensive, however Castle vets is very competitively priced by orders of magnitude."
"Yes, I do begrudge some of the prices however for the quality of service, empathy and understanding makes it worth every penny."
"It was also far cheaper than what I expected."
Cons:
"Over the price, treatment not help my pet."
"Being charged almost £50 for something available online for £7.20 is ludicrous, also charge £25 just for a prescription whilst most other vets charge around £15."
"Very expensive couldn’t afford my new puppy his vaccinations because of how much they charged me just to have a look at him and a bit of advice."
Professionalism and Care
Pros:
"The vets at Castle street have literally saved two dogs' lives."
"I have been coming to the practice with my cats for 6 years now and have always found every single vet to be really kind and professional towards both my two cats and me."
"Always attentive and calm with a professional and friendly attitude."
"They take their time and listen."
"The surgeon, Katy was excellent, a true professional and a fantastic vet."
"The vet that recently looked after my cat was really nice."
"Everyone working there is extremely professional, emphatic and friendly."
Cons:
"Castle Vets is a butcher. If you love your pet, choose a different Vets."
"Nearly killed my lovely cat. I been there with a urine infection, didn’t treated well and in less then one month he become worse."
"I have been a few times with my dog and the service was at least acceptable - long waits, superficial consultations, generic recommendations."
"The vet there complained to us that she hissed at him and he was quite condescending to my wife."
Communication and Support
Pros:
"The level of service in and out of hours from the Surgeons and team member's was second to none - even though I was over 3000km way I felt as if I was the other side of the reception counter."
"They were patient and gave us very detailed updates to make sure we had all the information needed to make the best decisions for our cat."
"Today we've received a card with condolences from her."
"The staff were very indifferent throughout the entire process."
"The girl at the front desk was very comforting given the situation and gave us plenty of information regarding the next steps."
"Knowing our pets have somewhere reliable to go if they need to is vital and I cannot recommend Castle Vets enough."
"The receptionist was lovely and the vets could not of explained it any better as to what was happening and what treatment to give her."
Cons:
"The practice have an impressive range of diagnostic tools and a lot of tests can be done in-house which is fantastic, however the communication side has been lacking."
"She was treated with oral antibiotics which wasn't working and the condition got worse."
"12 years I have been with this practice and last Saturday morning at approx 7:50am in my hour of need, I was told to lift my 30 kilo Labrador that had just collapsed and died on our walk to lift and carry her to my car parked over a mile away and contact another vet as they could not help me."