"Absolutely amazing service. The receptionist was so helpful and nice."
"Process on the day of collection was very simple, receptionist was lovely and friendly."
"Extremely grateful as nearly had to cancel first holiday away since 2018."
"Really easy to use and the process set clearly explained on the website."
"In case there are several pets arriving for pick up at the same time, everyone is given their waiting spot to avoid overcrowding the clinic."
"Very pleasant and professional staff."
Cons:
"Found it difficult to find vet on busy street and parking not easy, have to take dog out of car and go inside for microchip to be checked."
"My only reservation is that communication is minimal and it’s last minute before everything is confirmed by text."
"Only one criticism, which is no reflection on the company, is it's really difficult to stop near practice, especially when towing a caravan."
"We arrived too early and the AHC can’t collect until 10am!"
"Horrible service, we had an appointment with 2 dogs, they checked our documents and said everything was in order and we could leave safely, at customs they turned us round and wouldn't let us through."
"What a headache. Get ready to have to resend documents numerous times, and basically walk them through the entire process of doing their own jobs."
Price and Value
Pros:
"So much cheaper than vets for pets which charge £250 and such an easy service to use."
"Great price and really appreciate the reduced price for coming back a third time."
"Nevertheless SO MUCH cheaper than home. And very quick and reliable."
"AHC online is a very slick operation so easy from start to finish for £99 for the first trip and £69 for subsequent trips it’s a no brainer, save hundreds of ££."
"And so much cheaper than if we would have done it through our own vet."
"The service for two dogs travelling to France and back is first class, not to mention almost half the price of what we paid in 2022 for the same certification."
Cons:
"All good, only they are impossible to communicate with before you collect AHC."
"A very quick and professional service at half the price of anywhere else."
"Parking is not easy outside so I drive around the block while wife and dog collects AHC."
Efficiency and Process
Pros:
"Very, very efficient. Easy to do online."
"We contacted Abbeywell online for urgent cert within 2 days of leaving and were able to collect from Folkestone quickly and stress free on way to Eurotunnel."
"I couldn’t have asked for more. From the start of the process and the website being very clear and precise about the process to the execution and completion of everything to the pick up that was very easy."
"We had a very straightforward experience. Simply completing the online form and attaching a previous AHC."
"A very quick and professional service."
"Service was excellent. The only issue I had is that the email saying it’s ready only comes the day before so me being a worrier and one who likes everything organised well in advance I was a bit anxious, but it was all ok in the end."
Cons:
"My only wish is that I could pick up my AHC earlier to allow for an earlier Shuttle crossing."
"It was easy as long as I followed the instructions on the website exactly. I was a little nervous in case our dog’s microchip disappeared for some reason."
"I struggled with the paperwork as didn’t know how to submit it, I sent several emails which were answered within 24hours."