Wilbury Vets Reviews Summary

Staff and Service

Pros:

• "The staff at Wilbury vets are all fantastic, they have cared for both of my cats for 10 years now."
• "The staff are incredibly friendly and responsive."
• "They are such good listeners and respect your opinions as an owner to come to the best solution for your pet."
• "The entire team were so helpful & I couldn't recommend them enough."
• "The staff at the surgery were brilliant and a special thanks goes to Lucy who performed the surgery."
• "Appointments are easy to book, reception staff are so friendly and helpful!"
• "The staff at Wilbury Vet's have always been so kind and helpful whenever we have had to visit them with our dog."

Cons:

• "AVOID THIS BUSINESS IF YOU'RE AT ALL INTERESTED IN THE WELFARE OF YOUR PET."
• "Just stay away from Zoe."
• "The waiting areas are not really very separate at all."
• "Dreadful veterinary practice - only interested in making as much money as possible."
• "Overpriced!!!! I was charged £46 for a 5 minute telephone consultation."
• "The nurse who was supposed to guide us after the surgery did not sound quite professional and while asking her about the aftercare, she just repeated my words without further helpful instructions."
• "There was one vet, Zoe, that made the day we had to give away our cat even worse than it already had to be. This vet was condescending and patronising at every turn."

Facilities and Comfort

Pros:

• "The new practice look since renovation is gorgeous, I absolutely love it, so elegant and spacious, modern and comfortable - I particularly like the separate waiting areas for cats and dogs!"
• "The new premises are akin to a health spa - feels like Henry gets way better medical care and facilities than his Dad....!"
• "The look and feel of the surgery is more like a boutique hotel."
• "Lovely, light reception and treatment rooms, spotlessly clean."
• "An excellent surgery, with amazing staff, in a stunning calm and clean setting."
• "Very clean environment."
• "The surgery is beautifully decorated and very calm for the animals."

Cons:

• "We now find that you can only register your pet if you become a ‘member’ which costs ‘from £25’ per month."
• "The amount we paid for the surgery was £99 but sadly we received a plastic collar for our kitten which is worth £0.25 or £0.50."
• "Absolute rip off!!"
• "Used to be a lovely personal vets now it’s just a money making business. Real shame."
• "I cant believe how much Wilbury vets are charging, its outrageous!!!"
• "Signed up as needed a vet for kitten, the prices quoted did not reflect inclusion of VAT and therefore were considerably more than I originally budgeted for."
• "Could be cheaper, but you get what you pay for: a first class service."

Professionalism and Expertise

Pros:

• "The skill in the surgery performed by Peter Haggis was outstanding."
• "Peter Haggis did a wonderful job operating on my poodles Luxating Patella."
• "Peter Haggis is an excellent surgeon and I am truly thankful for all that he has done for myself and Page."
• "Peter has been truly amazing, her operation went very well, I was kept informed at all times and he explained everything in a calm and reassuring manner."
• "Peter Haggis is especially fantastic and has been so helpful with my black Labrador's leg problem."
• "Peter was absolutely the best vet for the job and i am sad they are so far away i cant use them permanently."
• "With Peter's excellent surgical work, she's gone from having such a traumatic break to being back to her old cheeky self again and, thankfully, has full use of her broken leg — you wouldn't know she'd done it!"