Address: Off Tuxford Cl, Hilton St, Wolverhampton WV10 0JQ, United Kingdom
Phone: +441902459555
Rating: 4.5
based on 143 reviews.
Customer Service
Pros:
"The receptionists were kind friendly and informative also very sympathetic and respectful."
"The staff were amazing. The receptionist tho really busy was so polite and delt with the phones and everyone with kindness, the vet we saw was an angel, all the staff although short staffed gave A1 service."
"The staff are very friendly and polite and can't do enough for you."
"The Staff & Vets are incredibly friendly, efficient, helpful & supportive."
"All the staff are very friendly and helpful."
"The vets and trainee vets are a credit to all vets."
"I can not fault the STAFF from the Receptionist's to the VET'S, all are Excellent in their fields of work."
Cons:
"The receptionist was extremely rude in her tone and treated my mom like a 2nd class citizen."
"Very rude lady, told us to get in our car while waiting to ring the door bell as been told over the phone to do, even though we were social distancing."
"The receptionist pushed the receipt to me and told this is what its costing us. Then carried on to tell me I'd better dig deep."
"Receptionists a nightmare. When you ring you can never get through, tried for 2 hours yesterday and it just rang out."
"What a horrible witch of a receptionist!!"
"wolvo pdsa is a dive and the lady on reception needs to learn her customer skills."
"Lady at reception only asking about money."
Facilities
Pros:
"The large waiting area is good if your dog isn't comfortable around others."
"The reception area is much friendlier now that they're not hidden behind a huge desk and plastic screens."
"Very polite and friendly staff, clean facilities, seats labelled to ensure social distancing."
"The facility is very clean and tidy and the waiting room is separate for cats and dogs so no hassle for frightened pets."
"First class service for people's animals... Plenty easy car parking with disabled bays."
"Staff are friendly and its always clean only problem I have is that you have to phone an book its has a small car park and toilets for people and wheelchair access."
"The service that they give to the pets are the best you can ask for."
Cons:
"Only got a small carpark to and most of the time it's rammed and you can't get a space."
"Small car park."
"It would help if the dog owners did not block the road with their expensive cars."
"Once again on 9th Aug 19 Tuxford close was blocked by very expensive cars and expensive dogs fouling paths and grass in the local neighbourhood."
"Try to call for booked appointment for my dog... today I am calling as well, but 1 hour calling and nobody pick the phone? That's too much 😔"
"Phone lines are awful no answer and a few months ago the receptionist was downright rude to which I filed a complaint and was advised would be dealt with."
"You can't make an opiontment over the phone. You need to use the internet that's ok for some but not practical for some people."
Veterinary Care
Pros:
"The work these guys do is amazing, absolutely invaluable."
"Lian Cliffe is the most competent vet I have had the privilege of meeting."
"The veterinary surgeon and young nurse were excellent with my cat who had been injured."
"The vet was very thorough in checking my dog out."
"The vets were very gentle with him and reassuring so much so he actually took to the Male vet."
"Absolutely amazing facility. Looked after my grandcat after he appeared to have been hit by a car, turned out to be a broken leg. They fixed him up and saved his leg. Fantastic people and care."
"The vets are excellent at their job and the out patient care is great too."
Cons:
"Have tried for 3 weeks ringing every day to get my daughter's dog seen by a vet."
"Its sunday My pug has been suffering from sickness and has not eaten or had a drink in 24 hours and is very, tina and the vet jenny from the out of hours service refused to treat him."
"I was with my dog ​​twice a week ago because she was vomiting. even though I told them to scan her, they ignored me. Two day ago my dog died."
"Absolutely disgusting took my dog Tuesday to have an operation... even they was disgusted by the level of care they have provided."
"They knew my dog was dying but instead got fifty pounds out of us for useless tablets and a waste of time check up."
"Disgusting treatment for animals they don’t care at all if you can’t afford something they don’t cover then they won’t even help you pet they are more concerned about money than the pets health."
"Wouldn't see my dying cat my son called to ask if he could bring my cat in for treatment as I was away, but they refused to see him, he had a stroke & was put to sleep by a private vet."
Value and Affordability
Pros:
"The prices are ridiculously low, it's good custom to provide a donation if you can afford it."
"They are contribution based so as treatments and consultations are expensive in private vets I always donate in the pdsa."
"I pay to go here at a discount price I don’t get it for free I chose to use them has normal vets charge for everything and the PDSA is just about the animals needs not about the making of extra money the staff are nice."
"It's the best vets around better then the ones you pay a lot of money to these vets take their time and make sure that your pet is 100% ok before you go home with them as your pet is part of the family in a way like a child."
"Vet bills grow and people don't have the ability to pay. For those on limited income it's a wonderful service."
"This place is run purely on public donations I did dig deep and left what I could afford for his treatment."
"Everyone should donate they do such a wonderful job looking after our beloved pets I don't know what I would have done when my buddy became a diabetic just like me I carnt thank them enough you saved my baby xx."
Cons:
"Pet care is brilliant but they will pester you to the ends of the earth when you owe money on a vet bill."
"I’ve been trying for 6 months to get an appointment for my 2 cats first vaccine (they are around 9 months old now) they refused me this but unfortunately non of my local vets or out of the area vets can assist me as they don’t offer support for people on low income."
"Great organisation and sad to see so many people trying to take advantage of it by not paying for treatment."
"Was a great vets so much needed by those of us on low incomes, but since covid restrictions was lifted nothing has changed at the PDSA as they still only see emergency cases."
"Looked after my pet good care and attention although not that much cheaper than a private vet even though I only receive uc benefit without housing benefit."
"The receptionist pushed the receipt to me and told this is what its costing us. Then carried on to tell me I'd better dig deep."
"DO NOT TAKE YOUR PETS HERE. My friends dog went here for a broken leg and came out with parvo and needed to be put down due to the parvo they didn’t even tell her that there was 30+ cases of parvo in there until she took the dog back in."