Address: Unit A, Crondall Place, Coxbridge Business Park, Farnham GU10 5EH, United Kingdom
Phone: +441252279279
Rating: 4.7
based on 154 reviews.
Customer Service
Pros:
"Really impressed with the service provided by Martin. All my enquiries sent via email were replied within an hour."
"Fabulous staff, friendly, patient, and helpful."
"Ultimately it felt like a personal white glove service which is hard to come by these days."
"I also discovered that the first service is free!"
"The company operate by 'appointment only' which does make the whole experience rather rushed, but in that time they are extremely helpful."
"The team here were very responsive, and helpful."
"The guys in the shop are very knowledgeable, professional and very friendly."
Cons:
"Phoned for info, got told all the info is on website and put phone down on me."
"However when the bolt that holds the chain stays in place snapped I have been fobbed off and had terrible customer service regarding the replacement part."
"Used to be very helpful after I bought a haibike from them 3 years ago... but they don't even answer emails now."
"No one even bothered to come down poor show."
"WARNING! Do not buy from this shop, there are better local retailers that care more for their customers..... The choice is yours."
"Very bad service. They only want to take your money fast and after that good luck."
"Called the shop to purchase bike parts for my e-bike, first question I was asked was had I purchased my bike from them (I hadn't but 2 of my friends had) they told me that they do not sell to people who have not bought a bike from them??!!"
Delivery & Packaging
Pros:
"The bikes were down to be delivered in May but arrived early."
"It was delivered the day after order by courier and arrived very well packaged and protected against damage."
"The bike arrived immaculate and perfectly set-up and all I had to do was fit the bars and front wheel."
"Both bikes were well packaged and additional items we bought were also of high quality and equally well packages for delivery."
"Ordered my new Ebike midday on Monday and it arrived midday, Wednesday exactly as promised."
"Bike arrived incredibly well wrapped and protected and ready to hit the road."
"Once they received the bike, they checked it and shipped it within 4 days and it was delivered the following day in perfect condition."
Cons:
"Upon unwrapping the bike, there was a slight scratch on the handlebar... I emailed customer service and they said they would send me out a new handlebar over the coming days."
"Buyer Beware!!! After buying a Haibike NDuro 10.0 in April The Motor stated to cut out after a couple of rides."
"Great bikes so far apart from the haibike range 2018 intube suspension models,as the cables don’t have enough eye hooks brazed in to stop the cable rubbing into the rear tyre down the swing arm."
"I bought a GS gocycle and before I buy it I ask them if the bike is good for the hills and they told me that this bike has been designed for hills... it's not going up on the hills."
"was then told it would be before Christmas only to receive an unapologetic email saying expected delivery by March."
"Be absolutely certain you want the bike because they don't give refunds (even if the bike has a factory fault and is unused.)"
"When setting the shock rebound at home I noticed a loud clicking sound."
Product Quality
Pros:
"Well made, exceptionally good to ride and built to a very high standard."
"The bike is everything I expected and climbed all the hills in the lincolnshire wolds with ease and great for a bit of off roading as well."
"I would class myself as an experienced mountain biking and it was clear to me the bike had been built properly, no loose bolts etc and it was all set up tubeless."
"The bikes; both Trapeze frame, one 46cm Touring Hybrid Pro 500 and the other a 50cm Kathmandu EXE are superb pieces of kit."
"The bike was beautifully packed and after watching the 4 videos on how to set up the bike I was up and running."
"Bike is still awesome, used almost daily with only minor issues."
"the product (Cube Acid hybrid 500) is excellent."
Cons:
"I bought a haibike trekking 6 order no EB23061 from ebike direct. Absolutely regretted my decision since then... I asked them to sort the issues but they kept on asking me for more & more pictures... delaying the issue at hand for months leaving me with an unrideable bike."
"But 2 of the options I chose were not fitted 1 of which they failed to inform me and still charged for."
"The gear shifting was poor and chain used to come off quite frequently. The hydraulic brakes needed bleeding - the front one was especially loose."
"I had gone online to find out that the clicking sound was an inherent problem with that bike."
"Would not even provide me with a replacement as the goods a faulty or even a loan bike to use in the mean time."
"Have now given up and am having the part machined locally."
"I've personally had a very negative experience of buying from this shop and my awful experience is similar to all the Trust Pilot reviews."
Value for Money
Pros:
"Your service and delivery has been spotless, perfect, which is very rare in my experience when shopping on Internet."
"Absolutely fantastic honest service and I am delighted with my bike."
"Very pleased with the service I've received and I definitely can recommend e-bikeshop.co.uk."
"I really cannot recommend this company highly enough. Super job guys!"
"the process was quick and painless and everything that was promised, delivered, ahead of expectations."
"I cannot praise them highly enough."
"The service provided was excellent, the bikes arrived as expected despite the COVID issues."
Cons:
"feel like at the price of £8.1k i should be getting a discount, voucher or something/anything (stickers? sweets? a fresh bag of ground coffee?)."
"When researching the clicking suspension I found three shops with exactly the same model (and year) each at more than £450 less."
"Their final paragraph is right, but I would say £450 is not slightly cheaper. It is a lot cheaper."
"Very disappointed, I agreed to place an order for a bike as I was assured it would be arriving any day, it didn't."
"Absolutely avoid them at all costs, please."
"Thanks for nothing."
"Took delivery of my new Cube Stereo Pro 500 last week at long last, 7 months after I placed the order."