Balfe's Bikes Gatwick Reviews Summary

Customer Service

Pros:

• "Great service from Balfe’s bikes from all the staff that dealt with me and my family today but Ian in particular went above and beyond."
• "Their shop also offers a great range of products and it’s really easy to do click and collect for anything they don’t have in the shop."
• "When I collected the bike from the Gatwick store, Dan explained everything I need to know about the bike."
• "Special thanks to Dan, Kai and Aaron who carried out the work and also gave our bikes a thorough check over for good measure."
• "We purchased kids bikes with the assistance of Steve. He was also fantastically patient with, and interested in, the kids’ opinions."
• "Dan at Balfe’s Crawley just helped me sort out my DI2 problems with my bike. He did an amazing job."
• "Brilliant service as always! Very professional and always willing to help!"
• "I was looking to purchase an entry level carbon fibre road bike and Andy at the Gatwick store spent time talking through the options."

Cons:

• "spent £4k on a ebike and went to collect with my bike being 'built' built by monkeys maybe. there was no care taken towards my bike."
• "the guy behind the counter basically laughing at me and telling me it all down to the rider."
• "Was sold a shock pump for £50 when its for £30 on their website."
• "was sold the bike as 2023 model turns out its a 2022 model."
• "Website says 'available to collect today', drive to store, staff roll their eyes and complain that this is a website thing."
• "Web site not the best, items shown in stock (In fact 3 items shown in stock) when in fact they're not and have to be ordered in."
• "Terrible experience at this store. They messed up my purchase of an expensive bike in store, and left me with a blocked credit card."
• "They wouldn't fit two cranks to my bike that would have taken all of 5 minutes with the right tool, a £90 torque wrench apparently."

Product Range and Availability

Pros:

• "Their shop also offers a great range of products and it’s really easy to do click and collect for anything they don’t have in the shop."
• "We were given a demonstration of how the electronic part of the bike works and how to charge the battery etc."
• "Balfes had a lot of stock available and are easy to find."
• "They stock some nice stuff too but can also order in specific parts, and have a handy click & collect service."
• "Fantastic bike shop with friendly and knowledgeable staff. They serviced two bikes for me last year."
• "I was able to sit on the bikes and ride. It was late when we visited. Could have ordered then but went home to talk it over."
• "Had a motor swap out under warranty by Ed and was perfect."
• "The shop itself is about a fifteen or twenty minute drive from my home but was easy to find and it was very easy to park as they have a customer car park."

Cons:

• "Website says 'available to collect today', drive to store, staff roll their eyes and complain that this is a website thing."
• "Web site not the best, items shown in stock (In fact 3 items shown in stock) when in fact they're not and have to be ordered in."
• "Trying to claim your rewards and attach this to your order is difficult as if they don't want you to claim your rewards, this needs to be made easier to use."
• "Good bike shop for emergency purchases. When charging a premium price the only issue was standing at the counter for 10 minutes."
• "Ordered a Raleigh Hoppa Bike from the website, the bike is great. The delivery and communication was poor."
• "I had ordered a bike elsewhere who let me down at the last minute. I've been so impressed with Balfe's."