OnBike Electric Bikes Reviews Summary

Customer Service

Pros:

• "Martin even delivered bike to my work address in Manchester personally. Now that's what I call great service."
• "OnBike have excellent customer service. Lots of different styles of electric bikes ready to ride away, I was amazed how many bikes were in showroom."
• "The support and advice I received from Mike and Martin, be it by phone, email or visit to the shop, was second to none."
• "I cannot praise the service we received at On Bike enough Mike was excellent and went through our needs, intended use and made suggestions to us which were spot on and saved us buying the wrong bike."
• "Excellent service from OnBike with after sales and servicing."
• "Service was excellent, can't recommend highly enough."
• "The service from OnBike was slick and without any feeling of being an inconvenience."

Cons:

• "I was told in very abrupt terms that because we live in an untrusting world, I should expect to lose at least £700."
• "No one the slightest bit interested in me."
• "I couldn't get anyone to acknowledge me, let alone serve me."
• "The owner was rude and hurtful towards me."
• "I seriously recommend never going to this store."

Staff Knowledge & Helpfulness

Pros:

• "Martin is an enthusiast who is knowledgeable and very personable."
• "Mike and Martin are very knowledgeable and helpful about all aspects of electric bikes. They gave me really good advice without pressurising me."
• "Martin and Mike are 2 professional and genuinely nice guys who know their stuff."
• "Mike is very knowledgeable, comms first rate, service was excellent."
• "Their product knowledge was so good that I felt I was able to buy the most suitable bike for me."
• "Mike & Martin took the time to understand all our requirements and offered clear, unbiased advice on models to suit our intended use and budget."
• "The team have outstanding technical knowledge and have therefore been able to provide an excellent after sales service."

Cons:

• "All his bikes were over priced."

Product Quality

Pros:

• "Eventually we settled on 2 beautiful KTM bikes tailored to our needs, complete with a service package, cycle helmets and high security locks that was within our budget expectations."
• "We recently bought a couple of Kalkhoff ebikes from Onbike in Worcester. Great bikes!"
• "Just bought an ebike from here-a lovely Specialized Turbo Vado."
• "Everything sold here is extremely good quality and we were most impressed by a Dutch manufacturer which ticked all our boxes plus a few very nice extra touches."
• "The R&M products are well crafted and top quality and could almost sell themselves."
• "I am delighted with the bike I brought (a Riese and Muller Tinker Vario) and it is exactly as described."
• "Purchased a Kalkhoff e bike endeavour 5b. Very pleased with the bike."

Cons:

• "One declined on costs being high but accepted they were quality bikes."

Value for Money

Pros:

• "If you can afford it buy a quality bike. You won't regret it."
• "The prices were no more expensive; that what they had told me was correct."

Cons:

• "All his bikes were over priced."

Range of Options

Pros:

• "OnBike have excellent customer service. Lots of different styles of electric bikes ready to ride away, I was amazed how many bikes were in showroom."
• "What a great team of guys at OnBike! Extremely knowledgeable, excellent service and an envious range of electric bikes."
• "Mike and his team at On Bike, have an amazing array of bikes to include Kalkhoff, Reise and Muller and Cube."
• "Large range of e-bikes."
• "A really good selection of bikes."
• "Unbeatable range of bikes to try."
• "Good range of bikes to choose from and when I gave them my wish list they had a bike to match."

Cons:

• "Honestly, couldn't fault them. Initially they didn't have a suitable bike (size, frame type etc), but didn't try to fob us off with an alternative."