Red Kite Cycles Reviews Summary

Customer Service

Pros:

• "The staff at Red Kite couldn’t have been more helpful! Incredibly knowledgable, competitive in terms of pricing."
• "The level of care and explanation applied by Dave was second to none, taking time to explain everything in simple terms that I could easily follow."
• "What made the whole experience even more positive was that the workshop was incredibly busy but they made time to see me."
• "Excellent customer service! Took my Granddaughter’s bike in to be assembled and safety checked, It was done by the following day, great job, Thank you."
• "The service is always brilliant and they have gone above and beyond to find parts for me."
• "Extremely efficient and helpful staff who went the extra mile to give great customer service."
• "Very helpful staff, amazing service and advice, been a long time since I've owned a bike, popped into shop nothing was too much trouble from the staff."

Cons:

• "Now i have a riding holiday arranged and no bike to use, because they didn't even order it until the day i was supposed to collect it."
• "They only get three stars because they did a silver service when I asked for a gold."
• "Took my MTB wheel in to have freehub replaced. After 10 days part still not arrived... Told them to forget it as service was terrible."
• "Mechanics seem overstretched so thus can be a little impatient with people."
• "Marking down as owner seemed to think it was humourous when I advised my 9100DA crank had debonded and broken on a ride 2 months ago."
• "Rude and obnoxious on the phone, found a competitor of theirs not too far away so will be using them instead."
• "However, the store assistant that was dealing with me was not willing to help."

Staff and Mechanics

Pros:

• "Really helpful and friendly guys at Red Kite; they sorted some new carbon hoops for me, gave great honest advice."
• "A really professional and caring team, providing a great service."
• "The mechanics are exceptional. They are immensely helpful and they always do their best to ensure jobs are carried out quickly and to the convenience of the customer."
• "The staff at Red Kite are always really helpful and knowledgeable."
• "Really great selection of bikes, Nick one of the guys working there helped me with the bike I wanted and was extremely helpful."
• "The guys were professional and very open & honest about the breakdown of work needed on my bike, vs how much my bike was worth. Would certainly use again."
• "Dave is my fav mechanic - such a passionate bloke who treats your bike like it’s his own pride and joy."

Cons:

• "A complete waste of my time and no apology when I was 'no we haven't had them for over a year'."
• "Purchased my first three mountain bikes from here but got tired of the negativity and stupid comments from the mechanics."
• "I've had the workshop staff call me an idiot when I bought in a bike that had a puncture."
• "Shocking! Go in there for a bike that takes my interest through the cycle to work Scheme, get told 'we can take it but because we only get 5% cut we don't take it because its taking the piss' yet how's that my fault shocking, don't waste your time here."
• "Despite spending quite a bit in there (when obviously I COULD HAVE chosen to buy for cheaper), I was treated very poorly yesterday."
• "No offer from staff to sort me out a loan bike or a deal on a slightly more expensive model that was sitting in their showroom."
• "The changing room wasn't available as it was full of stock, so had to try them on in the very cold bathroom."

Shop Experience

Pros:

• "Red Kite Cycles are a wonderful bike shop. I always receive a friendly welcome on every visit."
• "Superb local bike shop run by a really friendly and kind team."
• "You cannot get better advice or support - anywhere!!"
• "This is a great bike shop. I was greeted and served quickly."
• "Outstanding service. Really knowledgeable, friendly, not pushy and really responsive to needs."
• "I visited this store today. I was very impressed with how organised the staff were in light of the COVID guidelines."
• "They talk you through what needs doing to your bike, give you an approximate estimate then do the job, properly."

Cons:

• "Terrible staff and service is all i can say."
• "I spent some time looking at items on the website and then traveled into the shop 30 miles round trip to find out that both items were NOT stocked."
• "Went there to ask advise about how to adjust my new electric bike for a better fit for me only to be told to take it back and ask for my money back as it was too big, no suggestions."
• "Needed rear brake sorting. Only option put forward was £75 upwards for replacement."
• "Went online to a BIG WELL KNOWN CYCLE RETAILER and ordered a Shimano Brake assy (lever,hose,caliper) for £25 not £75."