Giovanni’s caffe’ and pizzeria (used to know as Charlie’s coffee company) Reviews Summary

Food Quality

Pros:

• "It was honestly the best pizza I’ve had in Cambridge!"
• "The pizza is great though. Fresh and well cooked."
• "Great pizza with a thin base and a range of fresh toppings and large dessert selection."
• "We had a vegan pizza, fries and the vegan version of the garlic bread. Everything was delicious."
• "Amazing pizza - best in Cambridge!"
• "Phenomenal pizza due to the high quality of ingredients used."
• "They use high quality ingredients and a wood-fire oven."

Cons:

• "The pizza was full of oil! The bottom part of the pizza was so soft and just fell apart."
• "Busy, unclean, cramped seating and inadequate pizza."
• "The pizza maker was very rude."
• "The brownie was just sweet, nothing special."
• "Ordered the festive special - 'the snowman' which came incomplete and very messy and was contaminated with other ingredients that did not belong on the pizza."
• "The pizza was a little raw in the middle and the crust didn’t puff up properly like a real Neapolitan pizza."
• "Really, one of the worst pizzas I have ever had."

Service

Pros:

• "Proper espresso and cappuccino. Friendly, welcoming service."
• "Even tough it was busy the service was great, restaurant was full and the staff was very busy but always friendly and welcoming."
• "The staff and the owner are extremely kind and they all make me feel at home when I'm there for the experience."
• "The staff are really kind and professional, and service is quick."
• "The service was good and quick."
• "Staff is really friendly and welcoming, especially the owner who went the extra mile to accommodate any of our needs/desires!"
• "The staff are incredibly friendly and the pizza is excellent."

Cons:

• "The service really could be improved especially as the restaurant was ‘at capacity’ rather than ‘busy’ when we visited last."
• "No greeting, or acknowledgment from the staff."
• "The young guy who makes the pizza has the worst customer service skills on the planet."
• "Staff are very slow in taking orders, and to me no just looks like a messy hoarder owns it."
• "Customer service is poor and one of the staff was completely rude to me."
• "Surprisingly slow service. The place was not even a third full and we saw lots of staff in and out."
• "During our last visit the biggest issue was staff behind the counter."

Atmosphere & Decor

Pros:

• "Kids would love the model train seats."
• "Great atmosphere."
• "A real little gem of a location, popped in there for a hot chocolate and was very impressed with the atmosphere."
• "The atmosphere is relaxing."
• "Love the décoré, a PIZZA as always delicious and personnel give us a atmosphere, Italian language 𝙞𝙨 spoken and that gives us opportunities to learn and use, even the youngest guests are enjoying it!"
• "Charlie's is a quirky family-run pizzeria which is full of quirky features (eat inside a cable car, drive a train as you feast!) and has an area where kids can entertain themselves."
• "The restaurant has a great atmosphere."

Cons:

• "Busy, unclean, cramped seating and inadequate pizza."
• "The sofas in the children's playroom area looked quite dirty."
• "The tables are jammed together far too densely which makes it an uncomfortable place to spend time."
• "The tables were smell very bad."
• "The sofas smell and are falling apart, the floor is always dirty."
• "It's all just a bit shabby and slow which is a shame."
• "The tables are a bit close to each other due to limited space."

Value

Pros:

• "Prices are far from cheap, but quality is pretty good."
• "Reasonably priced."
• "It may seem expensive, but you get what you pay for."
• "One pizza is big enough for 2 to share."
• "The fancier pizzas can be a little pricey (£16), but they're generous sizes, so we tend to share one between two of us."
• "Best pizzas in Cambridge. Yes, they are not cheap, but they are big and delicious so in my opinion they worth it."
• "Possibly the best pizzas I've had in Cambridge, and they're massive, so great value!"

Cons:

• "Two thin slices of shop brought toasted white bread for £2.75? Dreadful."
• "It was the most expensive one I have ever had (3£ per one) and it wasn't even crispy."
• "High prices- low customer values."
• "Very overpriced for what is was."
• "We ordered two pizzas, overpriced I would say."
• "Quite expensive for a lunch."
• "The food is okay, overpriced for what you get."