Pizza Hut Restaurants Reviews Summary

Customer Service

Pros:

• "We were greeted by the most friendly staff."
• "Service is a little slow but staff were very friendly when we visited."
• "However, the service was top notch."
• "The service however was amongst the best ones I had."
• "The staff were fantastic."
• "Staff are warm and welcoming."
• "Very delicious and very appreciative service I have never been disappointed with the order they are outstanding."

Cons:

• "Grumpy manager did not care about good customer service at all."
• "I dont wana be rude but yeh the staff is not gud they don’t bother of anything."
• "Service so bad we left without eating."
• "Service is non existent, we literally had to go looking for staff to ask for the menu."
• "Customer service is really bad under the new management."
• "Very bad service. Took forever to even take the order."
• "The service from the manager was terrible."

Cleanliness

Pros:

• "Toilets good."
• "The restaurant in itself was clean and tidy."
• "The restaurant was clean and tidy."
• "Very friendly welcome, clean and tidy."
• "Salad bar fully stocked up and it was fresh."

Cons:

• "The place was a mess and full of food on the floor around the salad bar area."
• "The drinks area was also filthy."
• "Absolutely disgusting! table was filthy and cutlery was changed 4x due to them being coted in old dried food."
• "Salad bar very dirty looking. Floor and restrooms just as dirty."
• "Dreadful. Filthiest restaurant, sticky floor and greasy thumb prints on the plates!"
• "Place is filthy."
• "Cleanliness is not high on their priorities."

Food Quality

Pros:

• "The food is good you it's even vegan friendly to a degree."
• "The pizzas were hot and tasty."
• "The food was wonderful."
• "The pizza was quite good, the salad was OK."
• "Really nice pizzas here."
• "Pizzas fresh and good variety on offer from vegetarian spicy to hawaiian and pepperoni and chicken."
• "Food was great, and consistent."

Cons:

• "The actual worst pizza I’ve ever had."
• "Food is tasteless, and definitely you can find better pizzas almost anywhere else."
• "The pizza tastes so old and this is because the dough is frozen but also very old."
• "The buffet was practically empty when it came to pizzas... and it did not look fresh at all."
• "Our pizza was just a bit sad though, the toppings didn't look fresh and the flavour of the whole thing was bad."
• "The fries my daughter had were burnt at the tips, and not just overcooked. Black burnt."
• "Pizza was cold will not come there !!!!"

Value for Money

Pros:

• "For £16.99 wasn’t bad."
• "Price was reasonable."
• "The deal is probably value for money when the food is hot and fresh."
• "We ordered the lunch buffet which is well worth the money considering the amount of variety of food you can have."

Cons:

• "The pizza has shrunk in size and cost has gone up."
• "Stupidly we ordered a large pizza and did half and half not realising until the bill came that they charge you almost double for half and half pizzas."
• "Honestly what a rip off."
• "Found everything was done on the cheap or was extra."
• "Unprofessionalism and very very expensive. £20 buffet for Adult."
• "It was £124 of wasted money. We won't be going back to any PH in the future."
• "Had the lunchtime buffet. Pricey for what it is."

Management

Pros:

• "The Asian manager/owner of the store is so hard working and notices the problems and tries to fix it."
• "Thanks to the manager who tried to compensate for the appalling service."
• "The manager on the day we visited, Nadeem, was extremely helpful and so polite to our party!"
• "The manager was so amazing and he was so patient and helpful."

Cons:

• "UPDATE YOUR TIMINGS! We walked in and they had closed already at 10:00pm even though their timings say 11:00pm."
• "The manager as the other staff were useless and have no charisma at all!"
• "What a horrible manager named Ismael!"
• "Manager was sat in the far corner, having a ball of a time. Cackling and laughing."
• "Manager was arrogant."
• "Not impressed with the manager's attitude as she was not willing to accept any feedback."
• "Manager seemed more interested in fiddling with the till than helping out."