Address: 268 London Rd, Staines, TW18 4JQ, United Kingdom
Phone: +441784892610
Rating: 3.7
based on 181 reviews.
Customer Service
Pros:
"Reception was very helpful in arranging a booking."
"What a great service. It didn’t take long to find the car and deal I wanted."
"Firstly I would like to say thank you to Amir Hassan who was nothing but helpful from the get go."
"Superb service from Raj, kept informed and up to date throughout the whole buying process."
"Jess King was amazing. For the last 12 weeks she has given me updates on when our car will arrive."
"Welcoming staff, brilliant friendly customer service, Happy and smiling."
"Shout out to Richard in particular - excellent customer service :)"
Cons:
"Waiting for repair for over one and a half hour not once did any staff offer drinks."
"Very poor Customer Service, called three times about a car and talked to three different people, nobody could actually help me with the car on the phone."
"i dont think i even know the words to describe how utterly disgusted i am with the service i have received from trust ford staines."
"Since then no one called us or emailed us."
"From taking in your vehicle on a Monday morning with no guarantee it will be seen that day, no contact from the people there to know what is going on, the staff not answering the phone to answer your queries."
"Extremely poor service by Thurshan, refused to offer me a test drive because of my appearance."
"Its been a few weeks now and still haven’t heard back."
Buying Experience
Pros:
"A very straight forward and stress free process upon buying my vehicle at Trustford Staines."
"Highly recommend."
"I was very impressed with my experience at Trustford Staines."
"Best service I have experienced with fords."
"I highly recommend buying a car from here. I was extremely well looked after by Adam Hooper and he made the whole process easy and the after care has been amazing."
"Local Ford dealership for new and used Ford's. Large stock of cars and very friendly and helpful staff."
"Ravi was a delight to deal with. He was very professional and kind and caring!"
Cons:
"By far the worst experience trying to purchase a spare part for my 1 year old Ford van."
"Will never be using this dealership again and will not be buying Fords from now on."
"SCAMMERS. Purchased an Audi A1 from this dealership, took ages to send me the car after I put a deposit down."
"I want to give them a negative rating which is not allowed by the system."
"Would rate less if I could! awful service, very rude and unhelpful staff."
"I definitely recommend to look at other cars and avoid dealing with this branch."
"Unhelpful and unprofessional customer service and staff."
Communication
Pros:
"Received a followup email the following day leaving me with no doubt I could contact Raj anytime if I had any issues or concerns."
"He also even emailed us one week after taking the car from the show room to check how we are doing with the new car."
"Our whole experience from start to finish was professional, smooth and had nothing but excellent communication throughout."
"Brilliant service from Raj at Trust Ford in Staines."
"Everything was as advertised (and more) the condition of the car was excellent."
"The sales staff are very good and not pushy."
"It was such a pleasure being helped by the sales team at Ford in Staines."
Cons:
"I have been trying constantly for more than an hour and a half to find out whether my vehicle is ready - no response."
"Now I can't get in touch with them, emails, calls text, no response."
"The level of customer service from the personnel at this dealership was appalling."
"No one answers the phone and when eventually someone does, they don’t get back to you when promising to call back."
"Rude customer service does not want to bother answering your query when asking about a fault showing up in your car."
"I’m actually really upset with class of service I received and the manager really doesn’t seem to care or want to help."
"No one answers the phone and when eventually someone does, they don’t get back to you when promising to call back."
After Sales Service
Pros:
"Thank you for the OUTSTANDING Customer Service."
"Very appreciative and would recommend Trustford and their welcoming and friendly staff."
"Would 100% recommend to anyone, very happy with the service I received and would go back to buy another car in a heartbeat!!"
"Absolutely fantastic handling of my purchase of a focus from here, small issue with the vehicle in a month but was booked in and repaired under warranty, big thanks to the sales team for looking after me."
"Excellent service. Very professional."
"Excellent customer service from Raj from start to finish and even afterwards getting in contact to make sure everything is going well with the new vehicle."