Essex Ford Southend Reviews Summary

Customer Service and Staff

Pros:

• "I had a stress free experience with my car's first service at Allan Motor Group Southend."
• "Today I have bought a car from Kia Southend. I was helped by a wonderful lady called Courtney."
• "Luke and Richard put a lot of effort into arranging my new car for me."
• "From the first time I visited the showroom I was made to feel special."
• "First time using Essex Ford Southend. Amazing service where all my questions were answered."
• "Very happy with frankie, she did well to sort out the major problem the paperwork from the finance department."
• "Great service from Jamie Stannard at Southend."
• "Excellent customer services, couldn't have been more helpful."

Cons:

• "Don’t feel like you get a better service from this main dealer than any back street garage."
• "Probably will not be using Essex Ford at Kent Elms again."
• "Staff polite enough although the salesman we spoke to was very stereotype car dealer salesman."
• "Just had the worse possible service. Just took my van in that had a seat belt problem."
• "Will never darken their doorstep again went there today to book an MOT and was confronted by the ultimate jobsworth."
• "I have just had car serviced and disgusted with service I received."
• "I have repeatedly requested to be removed from the database for the following reasons:-"
• "Do not book a service/MOT on their website, it offers you relatively immediate appointments which are not available."

Service and Repairs

Pros:

• "The booking was straightforward and I was offered a home pick up, drop off and courtesy car options."
• "I needed my car back ASAP to allow me to visit my Nan in hospital in the afternoon and get home for the school run."
• "Everything was handled on time and as you'd expect."
• "Great communication and service from staff. Regular updates and had courtesy car ready for a smooth changeover."
• "Service and repairs this month for our 5 yr old Kia Sportage and as always the service we received was top notch."
• "Excellent contact system letting you know state of your car during service."
• "I found them very friendly and informative, I liked the video as they were doing the health check on my car."
• "Express service was done very quickly considering it was both a service and MOT."

Cons:

• "no wash included for some reason and the water was below minimum not what you expect."
• "Wanted a Ford dash cam, called up to arrange they advised no problem can have a ford dash cam fitted to my car."
• "Offered me a courtesy car but didn't inform me there was a charge!"
• "My car was crashed into while in Ford's custody. They didn't let me know when it happened."
• "Think twice before booking a service with them!"
• "Unfortunately I had to give them 1 star. Paid £100 deposit on a Saturday to secure the car and get it to the dealership."
• "Very quick service thank you. Only complaint was you offered to change my wiper blades for £52."
• "Had my car picked up for service then returned, the man was very nice and cheerful, information from Essex Ford was sent clearly."