Address: Dunton Ford Link, Basildon, SS15 6GB, United Kingdom
Phone: +441268522744
Rating: 4.2
based on 210 reviews.
Customer Service
Pros:
"Great service, very helpful, nice and friendly, no pressure."
"Fantastic service from start to finish. Could not do enough for me."
"Sean and Harry went above and beyond for me."
"Great service, even though there was an issue with the pick up of my vehicle (through no fault of the dealer), this was dealt with by Brett and will definitely use again for my next purchase."
"Richard gave us excellent service from start to finish."
"Visited today At fords Dunton an was very impressed with a young lady Amelia who was very helpful."
"Very friendly and great service. I will always take my car here for a service."
Cons:
"Customer relationship status 0/10."
"Told to drive a unsafe car."
"Gave me the car back with no brakes !!"
"Took my van back for a warranty issue and got hustled into buying oil as it was ‘low and would invalidate the warranty’ only to drive away and the engine oil light comes on and showing as completely empty on the oil dip stick."
"I have unfortunately had to amend this review after continued failures in after sales service."
"The technicians do not have access to the cars history."
"Very poor customer service, even as a fellow coworker."
Facilities & Comfort
Pros:
"I liked the idea of the video showing you the technician walking around your car and explaining and showing you the measurements of things."
"No pushy salesman here, customer service is second to none."
"The dealership is a welcoming and friendly environment and nothing was too much trouble."
"Good range of cars, parking is a bit tight."
"This is a very large Ford car Showroom... you can view and purchase anything Ford in just one place."
"The whole team at the Dunton branch were amazing, I had my car stolen and they did their best to help me purchase another vehicle."
"All my questions were answered well with clear understandable and professional communication throughout."
Cons:
"The waiting chairs/ seating are far from comfortable and i lost feeling in my lower regions after 35-40 minutes."
"Thorough service although car not cleaned and no pick up or transportation provided due to COVID19."
"Why do they always have a staff member that just doesn't want to help or is miserable as sin."
"The seats in the seating area are awful."
"I am disabled so really didn't appreciate all of the disabled parking spaces being filled with new cars waiting to be collected, there was nowhere else to park so I turned round and went home."
"The interior valet was found to be fairly mediocre."
"Although the car was given a clean on the outside."
Communication & Responsiveness
Pros:
"Great support in perfect timing and the car is exactly as we was looking for."
"Always kept in touch, so easy to get on with along with all of his colleagues."
"Thank you Charlie for taking over when Paul left & for keeping me updated as promised."
"Excellent communication from Chloe and Kay throughout."
"We can't recommend him enough. The communication is fantastic and he keeps you up to date with every step of your purchase."
"Overall, excellent customer service provided and I would 100% recommend Paul Cooper to help you if you are thinking to purchase a new Ford car."
"Amelia-Rose helped me purchase my new Ford puma and it could not have been a smoother process."
Cons:
"They said a manager would call me back. Surprise, surprise I never got a call back."
"Left so many message's and no answer or no one has called me back."
"Communication is shocking! We sat and called the phone on reception whilst sitting in waiting area to see what they do when you ring them... nothing, the phone don't even ring no wonder your call don't get answered."
"Don't answer or take ages answering the phone."
"I've been promised calls every time I've spoken to them and they never do."
"I left my name and number twice now for them to call me back, still nothing!!!!!!!!"
"Just visited new car sales with my husband with the view to buying me the new Ford Mustang, totally ignored by the sales staff for the 30 minutes we were stood there!"