Hendy Ford Reviews Summary

Customer Service

Pros:

• "We only dealt with one person in the team but they were very professional, friendly and showed quality customer service skills which is the only reason the review is 5*."
• "The process was really fast and smooth, and I couldn’t be happier!"
• "Paul Brown should be recognised for this! Prior to my bringing in my vehicle for a service he was a delight to deal with (on the phone)."
• "Just bought my new Ford Ranger from Lifestyle Crawley - fantastic service, fantastic staff and will be dealing with them again soon when I chop the Mrs car in. Thoroughly recommended."
• "The service was very good an easy process and very professionally."
• "From start to finish I received great customer service."
• "Friendly and helpful staff, I needed a part for the car for which they helped me find the correct one, ordered it in and had it on the shelf the next day."

Cons:

• "Rip off and full of bull****! Tried billing me over £3700 for work that didn’t need doing."
• "Very annoyed with Hendy Ford Crawley, I put a reservation down and got approved for finance, only to be told a week later that they sold the car."
• "Just awful. Avoid and never buy a Ford! They are out to deceive and rip you off."
• "Worst experience in my whole life."
• "Shocking customer service."
• "Would not use this garage again. Very nice to you when you buy a new car from them, but the after sales are terrible. Never ring you back. Not at all helpful."
• "Worst customer service ever they have serviced my car and after a month oil. Light come on, which is impossible as car has a full service done."

Communication

Pros:

• "We recently picked up our new Kuga and after a slightly longer wait than expected we were really pleased with the car and the communication we had with Ben."
• "I had already been made aware of current delays on ordering new vehicles, but Jon kept me up to date with the car's progress."
• "Chris helped us a lot, answered every question."
• "A personal thank you to Ferdinand Mendes for helping me to source my dream car! From start to finish the communication was excellent."
• "I was really impressed by the polite friendly customer service here and the quality of work."
• "Providing transparent communication throughout the sales process kept me assured that my new Puma would arrive as promised."
• "He kept us up to date with the progress of the car, or at time just to check in and confirm no update."

Cons:

• "Ordered the same part again and now I can't even find out if its in stock."
• "We have had no feed back from them and I have left a message for the service manager to call me, with no response."
• "Customer service saying your vehicle needs parts replacing which do not need to be replaced."
• "The bracket that holds the driveshaft had not been bolted back on meaning our driveshaft was hanging down putting stress on other components and they had failed to make any effort to clean any of the oil or grease off after the supposed repair."
• "Very disappointed in the progress of a warranty repair. Car has been with dealer for almost 4 weeks with no progress so far."
• "The management, however, was demeaning both to select members of staff and public."
• "The only recommendation I would suggest is the service team for the cars needs to get better at answering the phone and communicating better!"

Professionalism

Pros:

• "Service plan MOT. Booked time slot. Waiting for the work to be carried out. Free papers and coffee, TV working. Clean and tidy."
• "Ferdinand Mendes was courteous and helpful all the way through."
• "I was looked after by an amazing young lady called Sannah Butt."
• "Excellent service from Kaz, Stuart and all of the staff I met at Hendy’s throughout the process of purchasing a car."
• "Really helpful friendly team! i got everything i asked for and more, Mike was a great help and explained everything very clearly."
• "She was very professional and knowledgeable."
• "Demonstrating professionalism and friendliness, nothing is ever too much trouble for the team."

Cons:

• "This has been the worst experience I have had with a business and customer service."
• "A simple car sale turned into a fiasco, would not recommend Ford at Crawley."
• "Firstly PAUL mislead us and told me the vehicle was in the workshop having diagnostics done."
• "You can never park on site as there always full."
• "Completely and utterly useless just like their horsham branch."
• "Pretty disappointing service from the scarce staff."
• "Felt Adam and James were playing games, very unprofessional."