Phoenix Motorcycle Training Foots Cray (Sidcup) Reviews Summary

Instructors

Pros:

• "The instructors were patient, attentive, and gave time for me to learn at my own pace."
• "Adam and Charlie were extra patient and supportive."
• "Instructors Shane and Harry were fantastic."
• "All trainers were knowledgeable and had time for you."
• "The instructors were all very friendly, encouraging and supportive, which really helps with nerves."
• "The instructors are supportive and knowledgeable."
• "Instructors acted professionally both on and off the training area and in the 'classroom' environment."

Cons:

• "The person who was training her had absolutely NO CLUE as to what he was doing, to a point where he had another instructor telling him what to do and telling him he was teaching them wrong."
• "They also started at 8am and none of the cbt trainers had a break, none of them ate and they weren’t allowed to leave to eat."

Training Quality

Pros:

• "The course itself is great and there are lots of options for the gift vouchers so you can purchase as much or as little as you need."
• "They have an excellent approach to training, spending as much time as possible on the bike, but supplementing this with practical classroom tuition."
• "The training was intense but it has given me the confidence to ride and also helped me to overcome my nervousness."
• "All the training provided was professional and personalised to my needs."
• "Excellent off road facilities for Mod 1 manoeuvres."
• "The training was fantastic and has given me the bike bug."
• "The CBT covers a lot of theory and essential riding skills before allowing people on road."

Cons:

• "Only thing I'd improve is the reserving of bikes for test day."
• "I made a few mistakes while out on the road so I failed on my first attempt."

Customer Service

Pros:

• "10/10 service."
• "The team on the phones are beyond lovely."
• "The guys who you talk to on the phone, Helen and Michelle were great."
• "The office team were super helpful, and after the initial enquiry knew it was me calling which made the service feel so personal and bespoke."
• "Great communication leading up to and even after the course with a well done text when I passed."
• "The office staff were always friendly and helpful."
• "The booking and admin was dealt with by Helen who was friendly and very efficient."

Cons:

• "Would appreciate a vending machine as the location is a bit too minimalistic, to be completely honest."

Facilities

Pros:

• "The bikes are in very good condition and the training track there is great."
• "They have loads of centres over England."
• "They have 5 training centres across London."
• "The facility at Foots Cray is great - I particularly like the training pad which had real road markings and makes it easier to imagine real scenarios."
• "All of the facilities are first class."
• "The bikes they use are almost new, and the facility is very well planned giving you the road experience in a safe environment."
• "They are the only training school in the area which have a practice space for Mod 1 test."

Cons:

• "But can mention to maybe get heated grips for the bike just to help with cold weather or wet weather."