Johnsons Volkswagen Stafford Reviews Summary

Customer Service

Pros:

• "Our Salesman, Chris was very helpful and chatty."
• "Friendly staff when sorting my annual service. Booked in at a date and time to suit me and all done online."
• "Tom always being available to help me through my service appointments and ensuring all my questions are answered and providing great car care advice."
• "Absolutely perfect. Jon Madden helped me get this lovely E-Golf and it’s safe to say he’s one of the best to deal with."
• "The customer care from him has been excellent."
• "From reserving the vehicle through to collecting the car he was quick to reply to any of my messages, friendly and knowledgeable."
• "I always use Stafford Volkswagen to have my Wife’s car serviced, recently had a cam belt and water pump done, brilliant service and a fair price as always."

Cons:

• "The lady who picked up and dropped off my car was rude."
• "Very poor booked my car in for a service this Saturday 4th June, made arrangements because I'd need to travel have a phone call today saying that they'd over booked."
• "Went back 4 hours later no one had even looked at it."
• "Sales process was fine. After sales has been very poor. 10 days after collecting my new car, and I still haven't received the cash-back or deposit amounting to over 10% of the value of my new car."
• "The lack of rubber on the wiper has actually scratched my windscreen!"
• "Do not pay to reserve a car online with this garage!! I paid £99 online nearly 3 weeks ago for a car that had already sold and wasn't removed from advertisement."
• "However the after care is ATROCIOUS. My brakes were making a loud creaking sound, called VW and they suggested that I should find a cul de sac and do a fast and furious reverse followed by an emergency break."

Sales Experience

Pros:

• "I'm very pleased with my recent experience of buying the car here. The staff has been professional, honest and genuinely helpful."
• "Absolutely perfect. Jon Madden helped me get this lovely E-Golf and it’s safe to say he’s one of the best to deal with."
• "The sales process felt very natural and he was very friendly."
• "Every time I have been treated great by the staff, looked after and always given the best deals."
• "Mitch looked after my experience with getting a car best suited for me, honestly looked after me extremely well."
• "Very positive experience dealing with Jonathan who made the purchase of my car very reassuring."
• "Great service from Jonathan Madden from the first phone call to collection of the car."

Cons:

• "Sales process was fine. After sales has been very poor. 10 days after collecting my new car, and I still haven't received the cash-back or deposit amounting to over 10% of the value of my new car."
• "The software in the car also hadn’t been updated which was highlighted after I had bought the car when I noticed the Navigation system was not working properly, and there were a lot of stone chips on the front of the car which we had noticed."
• "I found the dealership experience here not up what you’d expect from Volkswagen. Understaffed was the first problem."
• "However, I am extremely disappointed with the service we received, I am fairly happy with the vehicle I purchased but I feel like this experience at Johnson’s Volkswagen has been appalling."
• "I am not in the habit of complaining and certainly not of leaving feedback such as this, but the issue I will describe has incensed me so much that just for Stafford VW, I have made an exception."
• "Dealership needs a kick up backside, loads of better VW dealerships."
• "This has been the first time I have purchased a used car and also purchased from VW and it hasn’t started on the right footing."

Vehicle Service and Maintenance

Pros:

• "I always use Stafford Volkswagen to have my Wife’s car serviced, recently had a cam belt and water pump done, brilliant service and a fair price as always."
• "The car has been fine since."
• "I received fantastic service from start to finish and I was kept updated every step of the way."
• "They also sent me a full video of the work done and anything else that needed doing in the near future."
• "I took my car into Stafford vw following an accident, the guys could not have been more helpful."
• "I was really happy with the work done on my Golf and was kept up to date throughout the day's it was there."
• "Had my polo recently serviced excellent service & car was washed on return."

Cons:

• "I still have a broken windscreen wiper as well as a damaged windscreen!"
• "The lack of rubber on the wiper has actually scratched my windscreen!"
• "Went back 4 hours later no one had even looked at it."
• "However the after care is ATROCIOUS. My brakes were making a loud creaking sound, called VW and they suggested that I should find a cul de sac and do a fast and furious reverse followed by an emergency break."
• "I left my car for repairs and spent three months making me pay £1,800 without having done any work."
• "I had a brand new car from them, which 2 months later my windscreen wipers broke."
• "However, after I took delivery, within the two months, I had to take my car back five times."