KFC Morecambe - Marine Road Reviews Summary

Food Quality

Pros:

• "The food was excellent. It was very busy but I got my order in a reasonable time."
• "Food was nice, staff were pleasant."
• "The food was nice as per normal and there was no queue."
• "Food good and great value for money."
• "Standard KFC food obviously, but didnae have to wait long at all and it was very hot and clearly just prepared."
• "Food was nice and hot."
• "The boneless chicken was cooked very well and was tasty."

Cons:

• "Chicken was very dry some of it was like rubber & chips was soggy."
• "Fillet burger box meal was missing a box! No chicken piece and no side order."
• "Food didn't feel piping hot & beans were solid in plastic tub."
• "The fries were cold and poor quality."
• "Food is ALWAYS disappointing here."
• "Vile vile vile. Serve you ice cold food."
• "Awful food it was hot and cold & watery."

Service

Pros:

• "We didn’t wait long for the order which is u it’s it getting one star but the kid working threw the gravy in the bag is it went all over the food and they missed out on the 3 hot wings too so my dad wasted his money and I have tried to call them but nobody is answering the phone I won’t be spending anymore money at kfc."
• "Everything was fine, didn't wait long for my food."
• "The staff were fantastic, even though I was the only person in they kept chatting to me whilst they carried on wiping down surfaces and restocking things as we waited for the order to be cooked. Great work ethic, great customer service and great food."
• "Easy access for disabled friends, fast food with a friendly service. Choice of take away or seating. Clean, hygienic environment even after groups have visited."
• "One member of staff was front of house (I think his name was Jack) and he was polite and efficient."
• "The ordering went well and the assistant was very helpful."
• "The girl serving was extremely helpful and cheerful, the food was absolutely gorgeous and she double bagged it and it was still hot enough when we got back to our caravan about 2 or 3 miles away."

Cons:

• "Ordered food at 7.10pm & still not served by 7.50pm."
• "The service was terrible, there was no effort by staff to ensure social distancing was be adhered to."
• "OH MY GOD!! DO NOT VISIT THIS KFC WORST EXPERIENCE WE HAVE EVER HAD! WAITED 30MINUTES WAS THERE WAS ONLY 6 PEOPLE IN THE RESTAURANT."
• "Took 1h to receive an incomplete order."
• "The staff were swearing at each other."
• "No gives a duck people waiting to be served not one person said oh ill be with you in a minute."
• "The staff had no idea what they were doing and the Asian manager was useless."

Cleanliness

Pros:

• "What can I say. It's KFC every place looks nearly identical to every other. Staff tend to be polite, the places are regularly cleaned."
• "Went Wednesday with the family 4 late tea..Was very impressed with new restaurant looks nice and modern and clean...and the staff were very friendly and couldn't do more 4 us...ordered the 10 piece family bucket with hot wings for an add on for 3 pounds which went down a treat..our order came quick and was cooked 2 perfection...2 adults and 2 kids that have eaten a Lot of KFC..we all agreed it was the best KFC we had had...we all said it was finger licking good!!😜"
• "This is a great place to have KFC the staff are very welcoming and friendly and the place was very clean, the food tasted great and not greasy."
• "At least everywhere was clean and hygienic."
• "The tables were clean and the eating area was tidy."
• "The inside looked updated and was mostly clean."
• "This is a great place to have KFC the staff are very welcoming and friendly and the place was very clean."

Cons:

• "The establishment was filthy. With only a handful of customers the floor, tables and in particular the toilets were dirty."
• "The restaurant inside was very messy/dirty."
• "I didn't dislike the food, it was just the actual establishment itself. The cleanliness was rather poor, which I found insulting!"
• "The dam toilet is cleaner than the eating area."
• "No.staff training... I'd be embarrassed as the manager....place is filthy, floors littered, tables not cleared, bins full no napkins."
• "Every table was filthy and food cartons on them and the bins were overflowing."
• "Absolutely disgusting food all over the floor. Tables not be cleaned and was there for a hour and didn't see one member of staff cleaning tables or anything chairs was sticky."