Address: Sunnyfield, Morecambe Rd, Morecambe LA3 3AB, United Kingdom
Phone: +441524383386
Rating: 3.5
based on 268 reviews.
Service and Efficiency
Pros:
"The service was fast and friendly through the drive in."
"Good old McDonald, however high number of customers when coming for breakfast and not as fast as it could be during quieter times. Still staff put all necessary efforts to deliver as quickly as possible, hats off to you all."
"Love the McDonald's app that allows you to order ahead of time. I had to click on my phone when I arrived at MD, then just gave the order number at the Drive-thru speaker and it was ready to collect."
"Staff dealt with the order very efficiently."
"Just sat in and all was good. Staff very helpful and no waiting time."
Cons:
"Drive thru was really busy, queuing onto main road, it's a badly designed layout."
"Leave plenty of time to get served, 28 minutes queuing to get served, drive through was chocka so went inside."
"This puts a whole new meaning to the phrase 'fast food' lol. It took them 25 min to get me 3 happy meals a large chicken legend meal and a standard big Mac meal and that's through the drive thru."
"22 mins from placing my order on the self service machine followed buy 1 item not being in stock."
"Waited an eternity at the Drive Thru, around 15-20 minutes."
"Took forever to get our order. Grill parking queue was longer than the drive thru queue, and when we eventually got our food, the order was wrong. Not just once, but twice."
"Service was slow and the staff were not interested."
Food Quality
Pros:
"In review the food was outstanding and was very fresh!"
"Food was hot and everything else was OK."
"Once we'd settled down and had our meal it did taste nice."
Cons:
"Worst macdonalds ever. Took half my breakfast order and the intercom broke."
"How does one complain when the french fries are just not up to standard and pale because it is not fully cooked! That was our experience for 2 adults and 2 Happy Meals around midday yesterday. Disappointing."
"Absolutely bad service. Food cold and half of it missing."
"Festive burger was under temperature."
"The lettuce was dead, the whole thing was dreadful."
"The burgers were absolutely appalling the burger was hard on the outside and virtually cold on the inside."
"The food was cold."
Order Accuracy
Pros:
"None of my order was missed despite it being fairly particular with the additions and removal of items."
Cons:
"Got to be the worst mc d in the UK I've been about thirty times and NEVER had right food in my order and staff don't care."
"Near enough every single time we order McDonald’s online they forget something from our order."
"I’ve ordered about three times from this mcdonald’s and every time they have missed an item of my order."
"Ordered food and they forgot to put my child’s 20 chicken nuggets in the bag I rang up the restaurant and they said it’s not there fault it’s just eats well don’t be stupid and put them in the bag and can’t get a refund now my lad gotta go without dinner thanks a lot."
"Constantly getting orders wrong or missing items on order."
"I had ordered various items one of which was a chicken mc crispy, at the point of picking up my order I was handed my order and told there you go, when I got home the mc crispy was not there."
"They get your order wrong every time and then when you go to get it sorted you end up speaking to the most unpolite girl I have ever run across."
Cleanliness and Maintenance
Pros:
"It was clean inside."
"Hygiene practice was observed."
"This particular restaurant is comfortable and of reasonable size with polite staff."
Cons:
"The toilets where disgusting not cleaned. Had stains inside the toilet I wish I never went in to the toilet and made me question the stores hygiene."
"The restaurant area was covered in rubbish."
"Tables were filthy."
"Always busy, floor/tables very greasy/slippy, toilets were a mess."
"Filthy, discarded food, cups, paper, straw covers and straws all over."
"Very dirty and stinky toilet room, lack of toilet tissue, broken soap dispenser, very wet floor - dangerous."
"The place was filthy. Tables dirty and the toilets were absolutely disgusting, in fact we wouldn’t even use them."
Customer Service
Pros:
"We both took the coffee here and you can swap out the sugar-laden coke for the coffee with no extra charge when buying a meal deal."
"Staff was very helpful so no problem there but I won't be having the chicken burger anymore."
"We popped in for breakfast this morning as a treat, there was a member of staff that was so polite and helpful."
"Good Maccy's with friendly staff. Very clean."
"The staff are pleasant and receive you well."
Cons:
"Nice food bad service 2021 update March 2021 disgusting telephone manners when called up to complain about a big mac been cold and litterly thrown together."
"Was given the wrong order and because I raised this and had to shout 4 times as the operator had turned there back on me."
"Absolutely disgusting service."
"The manager was really snotty about it."
"Customer service was shocking."
"Service was awful. All staff looked bored to death."