Five Guys Colchester Reviews Summary

Food Quality

Pros:

• "Very good service and my burger and hotdog were quite delicious!"
• "The meat is not only fresh but it's also cooked on the spot."
• "Burgers are one of the best when it comes to fast food."
• "The burgers are good, real American ones, but you have to add at least something to make them tasty."
• "Just knowing that we prepare everything fresh everyday has a lot to do with it."
• "Food is very high quality for fast food."
• "Great food, freshly cooked and extremely hot."
• "The burgers were not greasy but well filled and the portion of chips was large."

Cons:

• "The atmosphere is a little depressing."
• "The chips are delicious but the Cajun had a bit too much spice for me (too much seasoning!)."
• "That was a very disappointing cheeseburger. The tomato was so big it made the burger cold."
• "I personally find the burgers bland and sub par."
• "Very skimpy on portions (even with the veg)."
• "The fries are not; they are cooked in peanut oil which gives an odd flavour."
• "Paid £17 for a burger, chips and a milkshake. Meal was ok but not for the price."
• "The 'burger' and 'cheeseburger' on the menu are actually (sneakily) doubles."

Customer Service

Pros:

• "But apart from the products, the staff was also super friendly and chill."
• "The personnel is always polite and helpful."
• "Amazing hot and fresh food with customer service to match."
• "Extremely good customer service, excellent fresh food."
• "Due to his kindness he offered a milkshake on the house and that was more than enough to make me feel like a valued customer."
• "Friendly staff, the chef and Joshua were very good with our order."
• "A very nice, clean place to eat where everyone is made to feel welcome and at home."
• "Would give more stars if I could. Every staff member was exceptional."

Cons:

• "Terrible service, too long to wait for food, definitely overpriced."
• "Shocking. I have been to a turtle bay before in Leicester and was very impressed, the Colchester branch however did not offer the same quality."
• "Terrible service, we ate in, they ended up giving our order to another customer."
• "First time very busy no seating as was so busy felt rushed to order."
• "By the time you've got your meal with a soft drink it's already come to £17.50."
• "The food was nice but uterally extortionate prices for what is basically an up-market McDonalds."
• "Really expensive for bland tasteless burgers. Really greasy, oil all over both hands."
• "Great experience here late one evening: excellent burger, surprisingly caring staff for a burger bar."

Price and Value

Pros:

• "Their products are indeed pricey but the quality and presentation make it 100% worth."
• "You also pay only once for a drink because you have unlimited refills with an astonishing selection of drinks."
• "Food was very good and the portion of fries would have fed an army."
• "The burgers were not greasy but well filled and the portion of chips was large."
• "Although the price is rather steep the quality of the food and portion sizes are very good."
• "Best burger I have ever had. Always order small fries however they put loads in the bag so you get more."
• "The staff are great, very welcoming.. Everything is freshly cooked and piping hot.."
• "Visited 5 guys earlier today on a whim and must say I cannot describe enough how impressed I was."

Cons:

• "Very skimpy on portions (even with the veg)."
• "Don't even get me started on their Oreo milkshakes... It's expensive burger and chips, but it's good burger and chips."
• "Best burgers in town, come with a price but they are amazing."
• "The cost of this (meal for two) was £30.60 which is not cheap and ultimately the whole meal felt very cheap."
• "One burger, two shakes set us back £20. Money better spent elsewhere."
• "It's expensive burger and chips, but it's good burger and chips, floor is slightly slippery near WC, staff where great."
• "For the price of over £40 For 3 burgers and 3 fries and 3 drinks is a joke."
• "The milkshakes are my favourite but very expensive, love the burgers and fries as well but again can be expensive."