AP Morgan Stourbridge and the Black Country Reviews Summary

Customer Service

Pros:

• "The service we received from Sharon was outstanding."
• "A huge thank you to Dan for helping me re-sell my house."
• "Elysia, Olivia and the rest of the AP Morgan team in Stourbridge were incredibly supportive and helpful with our first time buy."
• "I recently bought my house through AP Morgan and they were very professional."
• "The staff delivered on everything they said they would."
• "Alice at AP was wonderful and talked us through the process."
• "Excellent service from all the Team!"
• "The whole team were absolutely brilliant; I can’t praise them enough, they were excellent."

Cons:

• "Worst experience ever!!! The customer service is awful!!!!"
• "Calls to arrange viewings aren’t returned."
• "I have been passed around from one advisor to the other."
• "When I asked [about the bank statement requirement]... Not impressed, already making the process stressful."
• "My Daughter is renting a property through this cowboy outfit 3 weeks without means of cooking fobbed off day today."
• "I don't think the Halesowen branch has developed its reputation yet in this area, a lot of staff have left this office."

Communication and Responsiveness

Pros:

• "Regularly went above and beyond to ensure our sale completed and worked very hard to ensure everyone in our long chain was kept up to date."
• "I have had two sales fall through, but Shaun got another prospective buyer in within 24 hours."
• "I am very satisfied with the way AP Morgan Stourbridge handled the sale of an inherited property for me."
• "Elysia Walters-Leese was particularly helpful in keeping me up to date as things progressed."
• "Sharon Lewis has made the after-sales of my property run more smoothly."
• "She is without doubt the best Estate Agent I have ever dealt with."
• "Communication throughout the process was superb."
• "Elysia and Lauren were very professional and explained things very clearly."

Cons:

• "They do not communicate with the buyers, you will not get any update unless you chase them."
• "Offers put forward on properties aren’t responded to."
• "Despite the lockdown they stayed in touch with both myself and my buyer and finally the sale went through."
• "The photographer came to our house... Very unprofessional."
• "The guy on the end of the phone was very pushy."
• "We were asked to go in to take our ID... This was extremely distressing to us."

Professionalism

Pros:

• "Corrine Locker was courteous and professional."
• "Very professional helpful team always ready to answer your call whether buying or selling great team."
• "The communication is nothing short of excellent and the whole team at the Stourbridge branch are so polite."
• "He was very knowledgeable and provided me with invaluable information."
• "Their approach and quality pictures made a difference, and we always felt that they do their best to sell our home."
• "As first time buyers we had a lot of questions and they were more than helpful with everything."
• "Fantastic service provided by Halesowen branch of AP Morgan."
• "I found AP Morgan to be very professional, helpful and responsive throughout the process of buying my first home."

Cons:

• "All because of lack of professionalism and work ethic."
• "The manager didn't have any knowledge of my property or the area."
• "He was borderline rude when I said that I was disappointed."
• "They still tried to book us an appointment with their broker even after we made this clear."
• "However, later on in the process Megan was dealing with our sale. She was lovely, really nice to deal with."
• "There was no need to make it upsetting for the buyer - even if they aren't using their mortgage broker services."