Rybrook BMW Motorrad Wolverhampton Reviews Summary

Customer Service

Pros:

• "Was kept up to date with excellent customer service."
• "Raj was always prompt in returning emails and calls, and extremely professional at all times."
• "The service and attention to detail I received was outstanding."
• "Really good place here with great customer service."
• "Very professional and courteous after sales staff, Especially Mr Scott."
• "Throughout all of the buying process Raj was friendly, approachable and conversed with me."
• "Very helpful and professional service from the moment of enquiry to the day of purchase."

Cons:

• "Poor customer service, makesure your getting what was quoted for, service staff tried telling me the air filter isn't included on 12000 mile service."
• "It's not until things go wrong do you see the true relationship towards the customer."
• "When I contacted them they were very unhelpful."
• "Sales is spot on, once they have your money forget it. After sales service is appalling."
• "Worst dealer experience ever. Got ignored by sales as I was in cheap work clothes presumably so purchased a brand new bike from another dealer."
• "Total shambles, I spent almost £12k on a BMW bike and have had several problems dragging out over weeks and they continually ignore my requests for help."
• "On entry to the motorcycle showroom I was greeted with sour faced and positively rude staff asking if I had an appointment."

Delivery & Purchase Experience

Pros:

• "Delivery of the bike was smooth and as agreed and even had a tank of fuel included."
• "A great buying experience altogether!"
• "Purchase experience was above all expectations with exceptionally thorough and genuine support at all levels from everyone at Rybrook’s."
• "Bike was superbly presented with a full tank of fuel and everything explained fully."
• "Received a personal walk round video and then a call to discuss figures of trade in etc."
• "I walked away knowing I would have a brand new bike meeting my specifications."
• "The whole transaction was done remotely and couldn't have been simpler."

Cons:

• "To my amazement the Bike was just sat outside in the Pouring Rain, It looked a right state and I was instantly put off and walked away."
• "Some 5 weeks after picking up bike I was told by a friend my bike wasn't registered in my name."
• "Ash sales person on pick up of bike forgot to tax it."
• "I was informed by a friendly police officer my bike wasn't taxed."
• "Unfortunately the bike had a recall before I even laid my hands on it, but I guess this couldn't be helped. Safety comes first!"
• "The only other niggle was that the tracker had been unplugged during the bike’s time in the showroom."
• "Disappointing second experience! Initially a very pleasant pcp purchase on a 2017 BMW GS TE. 2 years later not quite the same story!"

Staff & Dealership

Pros:

• "Raj was very knowledgeable on the bike and gave me great confidence in purchasing."
• "Would give their whole team a thumbs up. Excellent service."
• "A great dealer who understand customer service and how to present their product well."
• "Not pushy or rude and it's never too much trouble."
• "Really nice staff, really helpful and proper motorcyclists who are passionate about what they do."
• "The team at rybrook motorrad are fantastic. Really friendly and helpful."
• "The shop is clean, space between the bikes to be able to walk round and view them."