"Unreal customer service, great selection of gear & the prices unbeaten online."
"Customer service is brilliant."
"Their customer service is impeccable!"
"Great customer service and refreshing to deal with honest sales guys that are passionate about getting you sorted with the right bike."
"All in all, I couldn't rate their customer service highly enough & I'm delighted with my new 1 piece - would definitely recommend Onyer bike."
"Very professional and friendly staff."
"Fab sales staff always and I receive excellent help and their staff provide a first class customer service every time I pay a visit."
Cons:
"Zero customer service find what u need yourself and dont expect any assistance or recomendations."
"Interested in buying a Kawasaki from OYB but have had zero response to my emails."
"Had to look around by myself and, when I tried to get some sort of help, I was promptly ignored."
"No one said 'hello' or 'are you ok' which was a bit disappointing."
"No clue about customer service and found them rude."
"Your staff are just very rude."
"Went in to look around and was hoping to get some advice for a person's first bike but was met with nothing but silence."
Product & Stock Range
Pros:
"Nice dealership a lot of choice in terms of new and second hand bikes."
"Brilliantly knowledgeable staff with a huge range of stock that ranges from the cheapest to the most boutique, one off stuff."
"Great selection of new and used machines."
"Extensive range of new and used bikes."
"A great bike shop with many new and second hand bikes also a good accessories store."
"A wide range of Ducati, Kawasaki, BMW...etc."
"On Yer Bike have a very good selection of bikes to suit all budgets."
Cons:
"Had to go elsewhere to get my ZXR400 serviced because they reckoned they don't have the expertise to service such an old bike."
"I wasn't allowed to test ride the bike due to 'time restrictions'."
"He seemed to look at the nolan helmet and decided I was a time waster."
"Went in on a Saturday to look at supersport and test ride was told need to book and guy walked off."
"Won't let you test ride ANYTHING! for a 24hr window."
"Popped in today to put deposit down on one of the used Kawasaki z1000s was totally blanked by staff."
"Terrible service here today. I drove 60 miles to go and check out some bikes and when asked if it would be possible to test ride I was told 'No, you aren't going out on one today'."
Community & Atmosphere
Pros:
"Lots of riders meet up here."
"It generates a great sense of community with lots of bikers there."
"Great place to meet other bikers, and to top it all there's a mobile cafe that has great food and drinks at sensible prices."
"Also a great place to stop for a coffee and meet other riders."
"Seems a very popular location as there were quite a people on site, enjoys burgers and other delightful foods."
"At the weekend, there is a tea and bacon roll seller. A good place to head for a ride."
"Excellent place to stop off during a ride and have something from the burger van and view the bikes."
Cons:
"But it's not the friendliest place to buy from. They have an old burger van that I wouldn't eat from, but they could do with a cafe."
"You cannot get a bite to eat during the week, but a burger van is normally there at the weekend."
"Bit odd that it wasn't open on a Sunday though!"
"Rude staff trying to push us out the door at 3.30 saying they are closing, despite the store closing at 4pm."
"If the staff are going to leave at 3:50 maybe update the opening times 🙄"
"Disgusting attitude from most of the staff, a lot of whom started to mock me for challenging the service cost."
"Extremely rude for no reason- I don't object to the policy of not allowing test rides on the day (although everyone else allows it) but I won't be spoken to like that."
Value & Pricing
Pros:
"Prices to suit many pockets in the secondhand bikes."
"Staff were knowledgeable and helpful, pricing was reasonable and competitive."
"The prices are very competitive."
"Pricing not bad either to be fair."
"Their prices are always competitive."
"It's the second transaction I have had with with the shop, and it's been brilliant on both occasions, prices are competitive too."
"Great value for money and selection of bikes, clothing range, parts, service etc."
Cons:
"Clothing department a bit pricey compared to SBS."
"Maybe slightly more expensive than other places."
"After buying a brand new Ducati in April it was back today for its first service which I was led to believe was included in the cost of the bike. However when I arrived to collect the bike i get confronted with a £131.85 bill for the service."
"What a ridiculous way to run a dealership, I've been trying to speak to someone about buying a bike for weeks, with no call backs for left messages and no-one available when I've been in in person its a joke."
"I am very disappointed with the after sales service."
"Purchased 2 bikes from them in the past and they have continued to get worse year on year."
"Can happily say I won't be buying my bike from these people based purely on the indifference they treated me with."