Address: 86-92 Brighton Rd, Coulsdon, CR5 2NG, United Kingdom
Phone: +442086688851
Rating: 4.6
based on 254 reviews.
Customer Service
Pros:
"I couldn’t fault their customer serviced all the way through... and instead of leaving a sour taste, I’m left knowing I’ve found some people I can trust."
"Fantastic customer service, I would definitely recommend them."
"Really nice people to deal with and great communication."
"Every member of staff gave amazing advice in their own department."
"All of the staff were very friendly and made extra effort with my little boy which was a nice touch!"
"The driver was just as good and called me 30mins before so I could pop home from work and went through the paperwork and a brief demo of the bike."
"Friendly staff and didn’t take long from buying to riding away."
Cons:
"Michael practically called me a liar."
"It's the worst customer service ever seen, i don't recommend anyone to go there, u will just waste your time."
"The sales team is unbelievable impatient."
"I was astonished at the discourtesy and rudeness shown by Micheal Lee."
"Went in as a cash buyer, was completely prepared to purchase a bike today but can honestly say I've never felt that someone from sales could give less of a flying to the point it felt like it was actually an inconvenience being there."
"Salesman was clearly not interested."
"Visited Dobles today with intention of buying either CB750 Hornet, or Transalp 750. No one could be bothered to assist me."
Product Quality
Pros:
"I am very pleased with my new bike."
"I really really like this scooter, it's keyless and the start stop system is amazing and most of all it is very comfortable to ride."
"When the motorbike arrived (only took seven days), it was in perfect condition."
"The bike was delivered by Lee, whom provided me with exceptional customer service."
"The bike came with a few issues but Doble fully rectified them under the warranty it came with."
"The bike was clean and well looked after, they put a fresh mot on her ready for when I picked her up."
"The bike is fantastic and running beautifully."
Cons:
"The performance was terrible. It was constantly stalling, and there was a distinct lack of power and acceleration."
"I had the scooter checked by a friend who’s a mechanic. His words were ‘This bike shouldn’t have been sold in this state. It’s not been serviced or checked over properly. You should contact trading standards.’"
"After 15mins of riding the back wheel started slipping..I pulled over, the engine was dropping oil as an open tap!!!!"
"I've now had more problems with their bike in four months than over three years with two other privately owned Honda's."
"There were small marks and scratches all over the scooter and top box, even though I was told after asking, that there were no marks on it."
"Now the bike was delivered without a mark on it, but one of the panniers had a very minor scratch."
"The Rear Seat wasn’t even attached to the frame. The bolt was in the under seat compartment."
Value and Pricing
Pros:
"Ian offered me the bike I was after (2017 Honda VFR800F) at a really good price."
"I part exchanged my old Motorycle and was offered a competitive price which I was very happy with."
"Some good deals and wide choice of models."
"They gave me a 20% discount on helmets because I was buying the bike."
"Great part exchange value offer when the bike was ordered."
"They offered the most competitive trade in hands down."
"I got a good trade-in offer, good deal on the new bike and excellent customer service from Dobles."
Cons:
"If considered P/X for new one price is on lower end."
"I noticed that a lot of it was mid to high price range which isn’t great when you’re on a budget."
"Beware there's a 99 pound charge on top of bike price."
"Agreed to buy a used Honda for £1800 OTR. Went in to buy the bike and paid with card. Later realised I've been charged £2400."
"They take your deposit first and then email saying it's not refundable."
"They offered nothing but trade value for mine and would not even enter into negotiations."
"I was charged £49 for a preparation fee. What a joke! This scooter was prepared by Crusty The Clown."
Communication and Responsiveness
Pros:
"Ordered a Bike at the start of March, was told it would arrive 'first week of April, but no later than mid April'... Absolutely no communications until the start of June."
"The rep I spoke to was very polite and patient and made sure I knew what was going on."
"Regular emails and text info keep me in the loop, sometimes able to offer a courtesy bike if yours is in the shop."
"I have been very impressed with the attentive and prompt replies to my emails and the trouble free collection."
"Paul was especially helpful, always answering my emails promptly and bending over backwards to make a deal."
"Even after the sale, Ian kept in touch to ensure bike delivery was smooth and without issues."
"All my questions were answered without hesitation and the bike was delivered when they said it would be."
Cons:
"I’m reporting this to National Conciliation Service was recommended by the Honda customer service. This is fraudulent, please do not book the services with them AVOID AT ALL COSTS."
"I was taken ill shortly after buying the scooter, so I emailed Dobles. I received no response."
"They’ve also just set up a bike tracking account with my email, a whole month after everything was cancelled."
"How can anyone be such careless register the wrong detail for such an important document?"
"The only one thing I might suggest for improvement is that I had to call them myself rather than them calling me and getting things moving."
"I was given the typical 'it's out of warranty' speech and that nothing could be done (without paying)."
"Dobles made the number plate for a new motorcycle and got the letters wrong."