Sheldon Motor Cycles Ltd Reviews Summary

Customer Service

Pros:

• "Andy and Mo were very welcoming and made us both feel at ease."
• "Absolutely the Tops! Andy and his lads were absolutely brilliant and knowledgeable at their trade."
• "Excellent customer service went above and beyond to help me with my purchase."
• "The professional service is second to none."
• "Very polite and patient staff and clear communication."
• "Staff pleasant and helpful and would recommend them and use them again in the future."
• "These guys know their stuff and are genuinely very helpful and not all about the money."

Cons:

• "So, avoid!!"
• "they didn't seem to bothered"
• "The most disappointing part of all this is that the dealer made no attempt to broker a deal that may have suited both of us."
• "To be honest, they really didn't want to know, customer service and feeling welcomed was to be honest dreadful."
• "The staff make you feel alienated when walking in, it's as if they don't want you there."
• "It's a shame that I have to write a poor review, because I like small independent shops and wish them all the best."
• "A lot of these 5 star reviews seem to be from 1 feedback people who only left a review for Sheldon motorcycles looks a little fishy to me."

Quality of Delivery

Pros:

• "Delivery was prompt and efficient, it's worth buying from them just to meet their driver #Sid The Cat !!"
• "The bike was delivered in mint condition and had been serviced and MOTd by the shop prior to its arrival."
• "Delivered up to Aberdeen on the 22nd September 2023 and was informed an hour before its arrival."
• "They delivered the bike for me and ran me through the operation of it."
• "this motorcycle was delivered on time to Gateshead Tyne and Wear, as promised on a Saturday"
• "Just received my Vulcan S by delivery."
• "Bike was immaculate as described and photographed came with a fresh service, mot and they even put a new rear tyre on for me!"

Cons:

• "The only thing that cost 1 star was the delivery driver."
• "He was not careful with the bike and dragged the kickstand along the drive when unloading."
• "When someone is getting delivery of their new pride and joy they don't want to hear the delivery driver moaning the entire time."
• "If it hadn’t come back with several scratches on rear tail piece, that weren’t there when I viewed as I would’ve pointed out at point of sale."

Product Satisfaction

Pros:

• "Just bought a 2018 triumph speed triple I couldn't be more happy with it excellent customer service and a pleasure to deal with."
• "The bike was outside the shop, ready to ride, when I arrived."
• "The bike l purchased was very competitively priced and the transaction went extremely smoothly."
• "The bike was in mint condition I actually thought it was new."
• "Bike was as described."
• "The bike was really as good as the pictures."
• "The bike itself exceeded my expectations and I would not hesitate to buy from them again."

Cons:

• "Within a week I'd got a serious oil leak (enough to ruin my boots)."
• "Next up, the clutch. Since the oil was changed from them fixing the leak, the clutch started to slip."
• "Ignition was useless, long story short, they picked bike up and repaired ignition which is now good."
• "On my bike regulator rectifier was faulty first they have changed it but it didn’t work."
• "Didn't like the fact that the store is in two parts, so had to go & ask to be let in so I could look at bike I'd seen."
• "FX22 DVR regarding this bike - They are genuine scammers."
• "Guy is a compulsive liar tried to blag his way out of the situation."

Overall Experience

Pros:

• "I give them 110% and would buy from them again."
• "They're really friendly, it's a proper bike shop and they seem very genuine."
• "Many thanks to Sheldon Motor Cycles Ltd."
• "Highly recommend for anyone looking to get a bike!"
• "I would highly recommend Sheldon Motor Cycles and will be returning for my next bike in the near future."
• "No pushy sales, massive selection of bikes, no nonsense old school bike shop."
• "The whole team are very nice and helpful."

Cons:

• "I wouldn't recommend this place to anyone because they have a 'don't care attitude'"
• "Looks like they can't offer much more then just selling you a bike."
• "Staff were lazy didn't want to know a simple tyre change took wheel in took all day."
• "Thay mess my mot up did not really care they have put my bike is miles and not kilometres."
• "Avoid this dealership."
• "I will never use again."
• "I wish there was such a friendly dealer on my doorstep on Tyneside."