ALDI Reviews Summary

Staff and Service

Pros:

• "Friendly helpful staff, fast moving tills, at Burnham store."
• "Wonderful staff and always helpful and the manger has a lovely manner."
• "Staff friendly and very efficient."
• "It's clean and tidy with helpful staff who seem happy to be working there."
• "Staff very friendly and helpful."
• "The staff are always polite and helpful."
• "Staff were friendly and helpful inside so I will be returning to give the shop another chance."

Cons:

• "Unfortunately budget also means budget customer care."
• "Also staff packing the stock out could be friendlier as I went to ask a question about a certain product and was completely ignored which I found rather rude."
• "The staff are grumpy and unhelpful. Especially at the checkout."
• "Staff filling shelves block the way and are only interested in the job they are doing."
• "Staff usually ok, but 3 of them shouted angrily at me, in front of all other customers."
• "Rude till operator and quite a few things mis priced."
• "The staff and management are very rude."

Prices and Value

Pros:

• "The isles are a mix between home brands and high street brands. Prices are very reasonable.. so you can get a lot for your money."
• "Every thing cheap. cheaper than Tesco and Waitrose."
• "Since I switched to shopping here I can now do my weekly shop for under 20 pounds each time."
• "Aldi is Aldi, not a huge one but everything you need at bargain prices."
• "Prices cheap, if you’re on a budget or feeding a family it can make your money go further."
• "Probably the best value in groceries."
• "Love Aldi, great quality food and great prices."

Cons:

• "quality is not always the best but that is in your choice."
• "The only disappointment was the frozen meals.. not a very large selection and a bit pricey compared to other Supermarkets."
• "As all food prices have increased, it didn't feel like Lidl were the cheapest!"
• "Lately getting expensive."
• "Prices are going up again and Sainsbury's are coming down."
• "Cheap but unpleasant place to visit."
• "Some great product have been apparently discontinued, like a pork fillet in sauce - delicious for £3.49."

Store Layout and Accessibility

Pros:

• "Has since installed self scan tills which are brilliant if you've only got a basket of shopping, makes paying more efficient."
• "Arrived at 7:30 this morning. Went straight into an almost empty shop."
• "Parking was free and very available."
• "Layout moved slightly and bit easier to navigate. Fridges now have doors so imagine more energy efficient."
• "Parking is easy to access."
• "Good parking space."
• "Nice clean roomy store, disabled friendly."

Cons:

• "Store was crowded, everybody bumping into each other."
• "Lots of out of date products on the shelves."
• "No covid protection at all. Flimsy plastic screens. People not social distancing."
• "Sadly this Aldi is poorly designed. The car park is too small which causes traffic jams up and down all the major roads nearby."
• "The store itself is fine but the parking is a nightmare."
• "The car park size is not sufficient to satisfy demand."
• "The supermarket is relatively small and condensed and can get very crowded with long checkout queues."