Heavenly Desserts Rochdale Reviews Summary

Customer Service

Pros:

• "Visited today and was served by the amazing Ameera, excellent customer service overall."
• "Service was great. I tried a dish out of my comfort zone and totally loved it."
• "The staff was attentive, friendly, and knowledgeable about the menu."
• "Every time I have been at heavenly the deserts are always 10/10. Staff are always so welcoming!"
• "All the staff are so wonderful, sweet, and helpful."
• "Definitely one of the better dessert places out there. So much selection and the waffles definitely hit the spot."
• "The staff are friendly and welcoming, the service is amazing and have excellent customer service."
• "Great service and friendly staff. Clean and follow the covid rules well."

Cons:

• "The service was extremely poor and the absolute pinnacle of incompetence on behalf of the waitresses."
• "Furthermore, they even lacked the ability to provide us with cutlery which resulted in having to take them from other tables."
• "Place is beautiful, but I was disappointed by the customer service."
• "Extremely disappointed with the customer service in this branch."
• "Service wasn’t great. Placed an order for take out, waited around 45 minutes-1 hour."
• "Management is really bad... Overall bad service, poor quality."
• "Poor customer service with 10plus kids working like they are at a social club."
• "Unpleasant and rude staff at this branch."

Food Quality and Variety

Pros:

• "Ordered from the main menu and the Kids menu. Desserts were lovely and good value."
• "Got such a beautifully moist chocolate fudge cake from here last night."
• "Every time I have been at heavenly the deserts are always 10/10. Really good presentation and portions."
• "First time visiting heavenly desserts today, it was so delicious I had the cookie jar sundae."
• "If you have allergies I recommend to go try this place. You will be amazed."
• "Highly recommend the desserts are delicious... very efficient service."
• "Place is beautiful, but I was disappointed by the customer service... Food was amazing!"
• "The desserts are generous portions which explains the fairly high cost and the drinks are really good."

Cons:

• "The lotus biscof milk cake and the pistachio iced latte were bad, definitely won't get again."
• "The kunafeh on the other hand was the worst one I've ever had, it arrived quickly but the centre has no cheese that was melted."
• "The strawberry sauce wasnt nice very sticky and artificial tasting."
• "Have eaten from here before but ngl upset with todays order. Waffles overcooked, was salty and tasteless."
• "Their service was very slow...employees could only bring tea in 30 minutes."
• "Ordered two milk cakes. Both were very small and overpriced."
• "I get a strawberry sundae with no ice cream just strawberries for half the cup and then it's hollow till the bottom."
• "The biscoff one was awful the cake it self was like a cheesecake base and it looked and tasted undercooked."

Ambiance and Decor

Pros:

• "Stunning and very aesthetically pleasing interior, kept immaculate and hygienic by staff."
• "Popped into Rochdale for a meal on way back thought we'd treat ourselves to dessert... they were beautiful."
• "Heavenly Desserts Rochdale is the place to be for Desserts great decor place looks amazing staff are great."
• "We went on a Sunday, nice and quiet, very clean and bright inside."
• "I love it here. The people who work there, of course, are what make it all an enjoyable experience."
• "Went today and Ambreen served me, she was lovely, nothing was too much trouble, she smiled constantly."
• "Such a nice place to visit😍 delicious desserts with plenty of varieties."
• "The place is classy and clean. Enjoyed the desert with a cup of cappuccino."

Cons:

• "As I walked in to this establishment, I was entering to try these so called 'heavenly deserts' and unfortunately sat in the chef's poo."
• "The desserts are not worth it, you’re better off visiting the Bradford branch, faster service and better standards."
• "The place is absolutely beautiful inside, which is a shame due to the slow service from the staff."
• "The cookies doughs are nice and milk cake was fine. Doughnuts were really bad, just tasted like from frozen."
• "Visited with my friends recently and the service from Natalia was amazing! Couldn’t have asked for anyone better."
• "Ordered over Just Eat, presentation was appalling and the cake I ordered was crumbling and in pieces within the box."
• "I havent visited and was put off from doing so with all the 5 star reviews that are obviously family and friends."
• "We were very much excited to try it out and the children were so excited for their desserts. Ordered at 8pm and didn't deliver until 10pm."