Creams Cafe Southall Reviews Summary

Customer Service

Pros:

• "Good customer service the boy in front the way hi spoke was made me very happy God bless you my brother thank you soo much my children enjoy the ice cream 🍦"
• "Great place, a waiter called adam was extremely friendly and very funny and made us enjoy our day a lot more."
• "The customer service here was good and speedy."
• "Staff are friendly and welcoming."
• "Kids always love it. Staff is amazing, everyone is so friendly and cooperative."
• "Had A Fun And Enjoyable Evening Filled With Great Customer Service And Support From All The Team."
• "All of the staff were so nice, especially this one girl called Tanvi who was so pleasant to speak to."

Cons:

• "Ice creams are good at crams but customer service is pathetic...they do not treat customer well."
• "Rediculous service placed order for 6 items and after serving 2 items they completely forgot the rest of the order."
• "No one ever serves you.... You seem to wait for someone who is doing nothing."
• "Horrible service. We came in 15 minutes before and the manager Maaz bajwa refused to serve us."
• "Just got screamed at by the cashier in front of everyone."
• "WORST place ever do NOT order here, manager was absolutely rude."
• "Very poor customer service and rude and aggressive staff as well as the manager, didn’t know how to control his staff."

Food Quality

Pros:

• "Ordered a lotus milkshake... it was one of the best lotus milkshakes I've ever had."
• "We also ordered an oero waffle and it was amazing. Much better than my local Creams branch."
• "Incredible desserts. Strawberries sliced on a hot waffle with chocolate sauce all over it plus creamy vanilla ice cream."
• "Their homemade ice cream is perfect and they good good Collection of desert items for a reasonable price they offers good service and the staff is quick and friendly."
• "Staff were really friendly and nice, I got a crepe and it tasted amazing with perfect presentation."
• "This is my go to Creams. Always lively and amazing staff went there today and had the best crepe ever with strawberries, mango and meringue."
• "The sundaes are well presented and service is quick and easy."

Cons:

• "the food is disgusting as the fruit such as strawberries and bananas are old and mouldy and soggy literally is green from corners."
• "Worst dessert place. Strawberries were pale and tasted awful waffles were cold and stale, cookie dough was rock hard and stale."
• "The bananas were not fresh and overripe. The overall display and taste was ruined."
• "The dessert I ordered was a rubbery gelatinous strawberry cheesecake which tasted far from fresh."
• "Totally fail service. Their cookie doughs are like rocks. Their waffles very cold and uncooked."
• "So i was eating in creams i ordered an oreo milkshake and a cookie dough i was quite disappointed, the cookie dough was waaay to sweet."
• "Not a good experience I'm afraid. Ordered four desserts of which three were on point but they burned the cookie dough."

Price and Value

Pros:

• "The food is amazing and the price is reasonable especially for the giant portions."
• "Their waffles are the best and reasonably priced."
• "Lovely place to enjoy delicious dessert 🍨 with friends and family resealable prices and lots of varieties to choose 😀 😊"

Cons:

• "Personally think the prices are over price because the portions are small."
• "Expensive! Including service fee and delivery at almost £25 !!"
• "Been to a few different creams this one seems like the prices are a little bit more then the others."
• "First time ordering from creams... the cookie doughs were very small, not worth the money I paid."
• "You cannot use your card unless you spend over £10 and your served water in a plastic flimsy white cup! Not environment friendly."
• "Family place its a good point But they should treat as 'brand' Not 50p extra charge for card payment on 7 pound purchase."
• "But the last 3 times I have ordered creams on Uber eats...the portions are that if a 5 year old."

Seating and Ambiance

Pros:

• "We could choose any table."
• "A very cosy setting. Great desserts and friendly staff."
• "This has become our favourite family treat! Huge selection from healthy sorbets and fair-trade coffees to OTT concoctions like M'n'M waffle, and chocoholic overdoses."

Cons:

• "this place has an awful and cramped seating arrangement where the tables literally go up to your chest."
• "Visited Creams in Southall today we were very disappointed as they didn’t have toilets there only one with a combination code must’ve for staff..my son had to use the next door toilets in Gifto."
• "Plastic seats patched up, dirty tables dirty floor."
• "Otherwise, location is very busy and quite loud."
• "Most of the soft seats were ripped and repairs with duct tape had been made when clearly they needed better."
• "The most disgusting place ever went three times and each time either hair or dirty dish or !!!! Burnt waffle also most of the chairs has hole on them with duct tap holding them togther not to fall apart."
• "So disappointing. Cold store where customers and staff can't be bothered to shut the door."

Staff and Management

Pros:

• "staff workers are very well mannered and respectful, however the manager(baldly) was getting onto youngers who were tryna break their fast, getting them to leave when they ordered at the store and are allowed to sit and eat there."
• "The guy serving my friends and I was very friendly and they got our orders right."
• "Great service, great food and great staff."
• "The staff work very hard to get it to you as fast and possible, the fact that it is so busy is a testament to it's greatness."
• "Went on Sunday afternoon. Great service from the 2 guys who were working there."
• "Excellent service and very accommodating to all our guests."
• "Adam was so helpful and friendly- he had a smile on his face the whole time and made our experience so memorable."

Cons:

• "This establishment is absolutely disgraceful. The management is unprofessional and ill-mannered to their customers."
• "Absolutely Awful service, ordered and had to wait around 45 minutes for 3 waffles and the staff is just a shambles."
• "The staff is very rude in this branch."
• "The worst creams I have ever been too the manager with bold head with all chest buttons open thinks he is running a mafia joint complete lack of consideration for people ready to order just busy talking a big game with people very disappointing."
• "Zero management and staff not helpful."
• "Really bad customer service, the ordering was fine, but when the deserts came the staff just threw the plate on the table."
• "Very bad customer service. Didn’t want strawberry sauce also mentioned the staff he put it on the receipt and someone bring waffle with strawberry sauce."