Lyons Reviews Summary

Customer Service

Pros:

• "Great customer service from Janet, and I would definitely recommend registering in Lyons over some of the bigger Rolex brands in central London."
• "Janet's expert knowledge and excellent customer service, makes every visit an absolute pleasure."
• "Special thanks to Katie who helped source the exact watch my wife was after."
• "Very pleased and surprised with the way I was greeted and welcomed by Rush when I entered the store."
• "From the first time Alison greeted me in store she was very helpful and attentive to my needs."
• "My most recent purchase was expertly dealt with by Katie who was very pleasant, professional and knowledgeable."
• "Really helpful and professional staff. A special thank you to the manager Rob, who was truly sincere and humble."
• "I have had a fantastic experience at Lyons in Croydon, all the staff is very knowledgeable and has a great customer service."

Cons:

• "POOR CUSTOMER SERVICE, i would not recommend buying from these lot."
• "Ridiculous really. We walked in and saw the staff talking amongst themselves."
• "As a young woman I was made to feel uncomfortable when I returned a bracelet."
• "Very poor! Ordered a ring in November they said it would be ready in one week and would phone. After 10 days ring still not in."
• "Took my Raymond Weil watch to them... Fed up I decided to open it up and dry it properly using dessicant sachets."
• "I took in a gold link bracelet with a broken lobster claw catch... I was horrified to be told that the total bill was £135."
• "When we were finally approached and enquired about bridal sets, a woman showed us where they were through the glass then went back to her conversation. Not impressed."
• "These guys are taking the mick pretending to know what they are doing. DO NOT TRUST THEM WITH ANYTHING OF QUALITY."

Product Selection and Availability

Pros:

• "What sets this shop apart is their commitment to quality and authenticity."
• "Such an amazing place with an even better set of knowledge people."
• "I was very well looked after throughout the process by Janet who I met on a previous visit."
• "Georgia was very helpful and her knowledge and expertise of the products was second to none."
• "The store had a great selection of watches and I was encouraged to try them on."
• "Sachin listened to me and delivered on every one of my requirements."
• "During my visit Sachin was very helpful and knowledgeable - he let me try on lots of different watches before registering me for my dream watch."
• "I was served and aided by an extremely polite and knowledgeable salesman by the name of Sachin."

Cons:

• "I have purchased a number of stunning watches from Lyons for over the last 30 years!"
• "Bought beautiful platinum and diamond engagement ring here, later bought 2 platinum wedding rings."
• "Fantastic service, very friendly and knowledgeable staff that make you feel comfortable and don’t try and push things on you."
• "Visited this store a few days ago and was served by Sonaire Sadik. The level of customer service was exceptional."
• "I finally completed my purchase today of a watch from Lyons. My experience has lasted just over a month due to me changing my mind and having different watches ordered in."
• "I dealt with Katie recently and I can honestly say the experience was excellent. Katie was extremely helpful in assisting me with a new watch purchase."
• "A big thank you to Rush and Jo. Went to Croydon to pick up a nose ring but ended up getting so much more."
• "I visited the store today I cannot recommend enough. The staff were very welcoming and gave me all the time and advice needed to buy I watched I am extremely happy with."

Pricing and Value

Pros:

• "Offered a drink as I walked in the door which was a nice touch and the watch buying experience was all very smooth."
• "I was then totally surprised when she told me that the watch I had been waiting for a long time had come in and I could take it away today."
• "Georgia and the store went above and beyond on collection day making it a very special event for my son who was totally bowled over by the experience."
• "The whole experience from Katy and the store manager Rob was absolutely faultless from start to finish."

Cons:

• "buyer beware! if you purchase a watch from them and want to sell it in the future, their overbearing manager rob will email you accusing you of being a flipper and ban you."
• "I was VERY offended because I could see another WHITE MAN that was buying a similar watch sitting down before me and there was NO security called for him."
• "Having shopped at other jewellers over the years, i can hands-down say that the service I received here from James and Janet has surpassed anything i’ve experienced elsewhere before."
• "I have been wanting to buy a Rolex for some time now and I thought Lyons would be a good choice. When I entered the shop today I was getting some good sales treatment until I was told that they will be calling security on me before viewing the Rolex watch."