David M Robinson Reviews Summary

Customer Service

Pros:

• "The staff were knowledgeable; patient and very understanding throughout the whole process."
• "Friendly and efficient service by Jean who made us feel that we were the most important people in the shop."
• "Both Hannah and Jean were extremely patient, friendly and I have to admit I was left impressed with their level of knowledge and expertise."
• "Jennifer was great in assisting me in my purchase of my first Rolex watch."
• "Hannah at DMR is absolutely fantastic. She has great customer service; down the small detail."
• "The customer service that I received from DMR Manchester was exemplary."
• "Such friendly, personal service, and I could see every customer is treated with the same care and attention."

Cons:

• "The Email I was promised never Arrived."
• "I would give less than 1 star if I could."
• "I still have not received a formal invoice showing total price charged and breakdown of work carried out."
• "However, I was very frustrated by the lack of staff availability to answer the phone to clients."
• "Visited a few days ago with my wife, security guard reluctantly opened the door and asked whether I wanted to purchase, then looked at me as if I was wasting his time."
• "The salesman had zero sales technique, he told me nothing about the watch, just went on about the waiting time."
• "Given Robinsons reputation I am very disappointed and will not be using their services again."

Product Knowledge

Pros:

• "Alex explained everything so well on how Rolex's were made and how to use the watch."
• "Jake... very good with his knowledge and advices when picking watches for me and my partner."
• "Lee was very knowledgeable, professional and personable."
• "Dom had sourced me the watch and he made the purchasing experience so enjoyable and special with his extremely good service."
• "She didn’t just provide me the watches to try, she gave me an understanding on the fine details."
• "Hugh was very helpful and took the time to chat with me in more detail regards other models I was interested in purchasing."
• "Summer was amazing! She helped me understand the pieces I was interested in."

Cons:

• "I visited the Manchester store with my wife on Wednesday morning looking for a ring and new watch for my wife to be told that there wasn't currently anyone available to speak to."

Customer Experience

Pros:

• "I was treated to champagne which made it all very special as it happened to be my birthday."
• "He made the visit truly memorable."
• "The shop inside (Manchester) is as beautiful as the watches and jewellery on show."
• "The presentation of the watch by Alex even in Covid conditions was really special. 10 out of 10."
• "It was an absolute pleasure to visit David M. Robinson at their new showrooms in Manchester."
• "The ambience and atmosphere is fantastic."
• "Absolutely, without doubt the best watch shopping experience that you will ever have."

Cons:

• "Shocking Customer Service ...."