Goldsmiths Reviews Summary

Customer Service

Pros:

• "Always a pleasure to shop in the Reading boutique."
• "Very friendly staff, lovely variety of watches available and great location."
• "I would like to take the time to thank Max and Sal who really helped me buying a timepiece for my brother's birthday a really special occasion coupled with the exceptional customer service that was given as soon as we walked into the store."
• "Great dealing with Emma. We talked about my requirements for a watch and Emma took my interest in a piece and added me to a wish list."
• "Friendly knowledgeable staff who go that little bit further for you."
• "It was an absolute pleasure dealing with Emma."
• "The staff in the Reading store have always looked after me and made feel valued."

Cons:

• "Poor product quality."
• "Extremely poor customer service. Phoned to order a new Rolex watch, a not insignificant financial proposition."
• "We were very disappointed and let down by the customer services of the Reading Goldsmiths branch."
• "Terrible. Went in last year to register my interest for a Rolex watch, the manager with the beard seemed impatient and indifferent."
• "Went to try a rolex watch. Its been more than a year since I put my name down for a particular model... very unprofessional and not being honest!"
• "Never respond to messages sent and I’ve got a purchase history with Goldsmiths too."
• "Upon entrance I was looked up and down by both security and staff and left to wait for 15 minutes before being served."

Product Selection

Pros:

• "Goldsmith boasts an impressive selection of timepieces."
• "Bought my beautiful Tag Heuer Calibre 5 here. The prices are always RRP, but the four years interest free credit makes most of the watches affordable."
• "Great stuff, no snobbery."
• "I can't recommend Goldsmiths in Reading highly enough."
• "Friendly staff, great product range and competitive pricing as usual."
• "Highly recommend."
• "I am always happy with the purchase from Goldsmith as I have got my Engagement ring bought from them as well as 15th anniversary ring gift."

Cons:

• "Be careful when placing an order online."
• "Well the next time I’m spending 20K on a watch I’m defiantly NOT USING GOLDSMITHS READING."
• "Needless to say, we would never shop in Goldsmiths again."
• "I’ll go elsewhere to spend my money. I know I’ll have to wait longer but I’d rather do this than line then pockets of a firm with clear lack of customer service skills."
• "Avoid goldsmiths! Ordered a ring for our wedding over two weeks ago. Contacted them 3 times and they still have no idea where the ring is."
• "If you aren't a past customer and looking for something high end you'll be turned away in favour of 'VIP' customers very bluntly."
• "I would recommend not to buy anything from them to avoid any disappointments."

Staff and Service

Pros:

• "Lois, Lee and Emma have been really helpful and friendly."
• "Great service from Jason at Readings Goldsmiths, genuine and passionate with his work, a true asset to the company."
• "I can recommend this store to buy any luxury item, the manager Mr Lee Brown and his team go above and beyond."
• "Goldsmiths of Reading is an amazing store with very accommodating staff members who make you feel welcome on every visit."
• "Everyone there is super friendly and delivered an amazing experience."
• "The team at Goldsmiths Reading are always a pleasure to deal with, Jake was very professional, great experience as always."
• "The staff are helpful polite and definitely not pushy."

Cons:

• "The worst experience of my life and I didn’t even get to try the watches on. A real stuffy pretentious atmosphere."
• "We felt *EXTREMELY* led down as they lied to us multiple times."
• "i have never come across such a rude manager than dale at this branch in reading."
• "The staff are rude and just rude and more rude!"
• "What a vapid shop. The assistant had many choices the day I came in but they chose to be unhelpful."
• "Very snobbish service and store in general."
• "Given an appointment with a so called Rolex expert who knew nothing about Rolex, never owned a Rolex nor was paying attention to what I was saying."