Address: 12 Deer Walk, Centre, Milton Keynes, MK9 3AB, United Kingdom
Phone: +441908660016
Rating: 4.7
based on 154 reviews.
Customer Service
Pros:
"A wonderful shop with a great team who couldn’t do enough for me."
"Extremely good service, very friendly and professional staff."
"Wonderful customer service by Joy and the girls."
"Great customer service from Sam and the team."
"The customer service was great, Kiran was an absolute star - friendly and helpful throughout the process."
"Best customer service I've ever had."
"Very impressed with the service I received today. I was expecting to purchase a new battery, however, they quickly discovered the issue and I left the shop with my watch working and no charge."
Cons:
"Most disappointed. Will not be using or recommend the shop again."
"Worst experience after buying seiko watch. Never tried to solve a problem."
"Having recently visited this establishment to try have my digital alarm clock fixed, I am very disappointed with this place."
"To make matters worse a rude and insulting caucasian man then tells me he would 'do me a deal', if I were to go ahead with them!!"
"I don't often leave reviews but I am so infuriated by the actions of this establishment feel I should."
"Not very happy to now have two watches with sentimental value both from my dad who has sadly passed away not in the same or better condition!"
"By far the worst experience of online shopping in many years."
Pricing and Value
Pros:
"I highly recommend Watcho good prices, fast delivery and great service A+."
"Bought a new Seiko King Samurai Manta Ray edition which was 20% off compared to everywhere else."
"Highly recommend this business. Honest, friendly and great pricing."
"100 % product at an unbelievable price."
"These guys are a hidden gem. They saved me £160 on my G-Shock GWG 1000."
"The items are of excellent quality and a real bargain."
"They have an excellent, reasonably priced range of items."
Cons:
"Prior to this incident, I had also purchased a few weeks earlier a small watch battery for £10 from here, then found could get it for £4-£5 elsewhere."
"The watch I ordered was OK just not suitable for me personally, so I returned it, they accept returns ok but they don't tell you that you have to pay the returning fee."
"When I return to pick up my watch he said the charge is £20! Because my watch had 3 batteries and not 2!?"
"I had to go and collect from the royal mail eventually as they were trying to deliver at 12pm during week day."
Product Selection
Pros:
"They also have some beautiful jewellery for sale."
"The used stock is extensive and constantly changing."
"They carry a large variety of watches and clocks in a wide range prices."
"They have a massive selection of watches; ladies, men's, and kids, from super tough outdoorsy types, to vintage and dress watches."
"They have a great selection of second hand jewellery."
"The jewellery choice is brilliant with a constant stream of new items."
"I like Seiko's and prices here are often better than the Seiko Boutique online store."
Cons:
"It's now come back ticking but it sounds like it has 3 or 4 teeth missing somewhere as it now clicking when changing the time."
Staff and Service
Pros:
"Thanks to Joy for helping with the purchase of my Watch and explain how the functions work as I keep forgetting."
"Been dealing with Pratik for some time now. His service is top notch."
"Every time I make my way to The Watch and Clock Shop I am greeted with firm handshakes and happy smiles."
"I took my husband's watch in to be recalibrated today. This was done straight away and without charge."
"I cannot praise this shop highly enough, the service I have had over quite a few years has been excellent."
"I’ve been coming to the watch and clock shop for years, they have always provided excellent friendly service."
"I would highly recommend them to other people, they are professional, polite and accommodating and I plan to use them in the future."
Cons:
"I felt they should in that moment have said 'Sorry, it's our fault for losing the part and we will honor the repair as goodwill'."
"First my brother's ceramic Armani watch came back with a crack on the body and my Armani watch Meccanico... now clicking when changing the time."