Goldsmiths Reviews Summary

Customer Service

Pros:

• "On each occasion the staff were exceptionally helpful and exceeded my expectations."
• "Thanks to the team in store who looked after me well and were lovely and kind to my kids."
• "Jawad, the manager provided exceptional service."
• "I recently purchased an engagement ring and had the pleasure of being served by Brian."
• "Recently bought a Rolex Datejust from Chris. The experience from beginning to end was excellent."
• "Amazing customer service at the Trafford Centre branch, was made to feel like a valued customer, was even offered a beverage!"
• "Fantastic service from Mina and his colleagues at the Trafford Centre."

Cons:

• "Do not buy a watch from this place."
• "Very disappointed to say the least... the customer care is cause for concern."
• "I Found the service in the store incredibly dismissive, when I enquired about buying a Rolex the lady smirked while telling us that it wouldn't be possible."
• "Disappointing in the customer service been on a wait list for 4 years for a watch and they still not had one."
• "Very poor, went in to buy a Rolex time piece which will probably be a once in a life time opportunity only to be looked up and down and told we can’t sell it to you."
• "Unfortunately, very condescending staff in gold smith trafford centre."
• "Staff are very rude and basically just ignore you if you don't fit the right aesthetic."

Product Quality

Pros:

• "Brilliant customer service. I visited with concerns over the timekeeping of my watch, which was sent away, serviced and now appears to be working perfectly."
• "Lovely selection of timepieces and opportunity to view and feel some of the most exclusive on hand."
• "Went here to check the authenticity of a watch I’d bought elsewhere... Great service."
• "Always smiling and a pleasure to deal with."
• "Absolutely faultless from the service to the staff."

Cons:

• "They should not be selling breakable jewelry as delicate as that, or at least not helping a customer!!"
• "Had numerous issue's with jewellery my partner bought me. Very poor quality for the price!"
• "Me and my brother were in rush to get present last minute for his girlfriend... Gucci necklace for eyewatering 165 pound with broken locking mechanism."
• "Had numerous issue's with jewellery my partner bought me. An expensive necklace and bracelet have both broken twice and had to be sent off for repairs which have taken 8 weeks."
• "I have nothing but problems with it since I started with it, disconnects from the phone, screen freezes and have to restart to name just a few."
• "4 watches purchased in the last year have had to be returned as they have either been faulty or batteries have died."
• "Great service from staff, poor quality of product."

Purchase & After-Sales Experience

Pros:

• "I rang Trafford Centre store to enquire about a ring unfortunately my size wasn't in stock, Kevin ordered my size from head office and after a few days I was able to collect it from the store."
• "The ring then returned a few weeks later and fitted my finger correctly, on collection I was asked to pay the balance which I had already paid previously. I showed them the transaction on my banking app and that was fine."
• "Had a great experience over the course of two visits."
• "If you’re ever in store ask for Mina or James you will not regret it."
• "I feel confident with my purchase, knowing I received the best service I could and got a good, reasonable deal."
• "Thank you for making the experience of buying our wedding rings a nice one."
• "Great service by Dino today wanted to purchase a watch for my wife’s anniversary absolute gent compared to the way some of he’s other colleges conducted themselves would defiantly recommend him to anyone."

Cons:

• "Disgusted with the service."
• "Very disappointed to say the least... we feel very let down and frustrated on what should of been a massive occasion for us."
• "Amazing experience and made me feel special as it was a purchase before my special day will definitely recommend."
• "Went to buy two wedding rings was asked to wait for ten minutes, no problem, but 35 minutes later the lady was free and still hadn’t acknowledged we were there so walked out."
• "Ordered a Tag Heuer watch online to be delivered, bit of an internet glitch as didn’t receive an email to say order is ready to collect, however I rang up and they confirmed order was here."
• "Appalling service. James and Matthew never want to speak to you or reply to messages."
• "Absolutely appalling service. Would NOT recommend goldsmiths!"