Stanmore Medical Group Reviews Summary

Reception and Staff Attitude

Pros:

• "Got an appointment for 10am, with an ecp named Claire, she was so lovely and polite."
• "Phoned to discuss prescription. Spoke to a lovely lady called Rebecca who sorted out the problem, phoned me back as promised, and prescription was received at chemist in the afternoon."
• "Called for my 5 Yr old son at 8, got through within 15 mins, and spoke to a very polite lady who said 'do you want to be seen or telephone appointment' which I was surprised at."
• "The staff was polite and courteous, making me feel welcomed and at ease."
• "This is a highly professional team. My personal experiences of reception staff, Nurses, secretaries and Doctors reflect a caring and very competent approach to their patients."

Cons:

• "The reception staff can be awfully rude!"
• "An uninterested receptionist picked up the phone, rushing me through, asking questions like a cold robot."
• "Awful service, ill-mannered staff. Receptionists are exceptionally trained to misbehave and give wrong information."
• "Just got of the phone with very rude unhelpful secretary."
• "Stanmore used to be a good practice, what a shame it is that when you call the reception you are met by unbelievably rude staff."
• "I queued up at 7.45am to hopefully get the chance to see a doctor. Once in, i was summoned to the chair of the Gestapo receptionist who demanded to know what was wrong with me."
• "The receptionists and call centre staff are incredibly rude to the patients and they make it impossible to make appointments."

Appointment Accessibility

Pros:

• "I've managed to get appointments and face to face ones and referred to Lister and yesterday I spent most of the day up Lister in the SDEC (Same Day Emergency Care) having various tests."
• "I had the pleasure of meeting with Dr. Shah who was not only personable but also incredibly knowledgeable and competent."
• "When I finally got an appointment, Dr Mubarak is a great doctor."

Cons:

• "It is just too hard to get an appointment with them."
• "Doesn't matter if it's an emergency or not you need to book 3 weeks in advance. It's a joke to get seen by someone."
• "Can never get through to a receptionist to make an appointment."
• "Nearly impossible to get an appointment."
• "I dialled at exactly 8am and waited for 50 mins to looping music to be told there are no appointments."
• "Phones always engaged at 8am until 20 past, then all the appointments are suddenly gone."
• "Feeling frustrated at this very poor service. My friend has had an extremely swollen ankle for 3 weeks, nearest appointment is end of June!!!"

Quality of Medical Care

Pros:

• "I Felt listened to and was not made to feel rushed or like I was wasting his time like I have in the past."
• "I could not have asked for better service, he listened to me, acknowledged what I said and has provided a good answer to my symptoms and questions."
• "Although you see different doctors, they have been very helpful along with the nurses."
• "Had my first face to face appointment today with DR Aubin. He was very Knowledgeable and understanding."

Cons:

• "The doctors are all locum & only a handful are qualified, but for the greater good they are abusing people."
• "The doctors have no time for u just want to get u off the phone."
• "Dr Kaminski deserves a mention as well for being a GP who absolutely is in the wrong job."
• "They constantly misdiagnose too, I've been told that blood in a baby's nappy is 'normal, don't you know that by your third child' and that a rash was viral when it was in fact a penicillin allergy."
• "Just had a telephone appointment with a GP for my child regarding a reaction to an antibiotic, she treated me like an absolute idiot!"
• "Dr Konrad Kominsky... Told me to put diluted baby shampoo in my infected eye."
• "Went in for chronic pain, over and over, for almost 2 years. Dr tells me it's just a vitamin D deficiency."