UNIQLO 311 Oxford Street Reviews Summary

Customer Service

Pros:

• "Friendly staff, clean and quite spacious with a great selection of clothes and accessories."
• "Staff were courteous inspite of being under pressure."
• "Friendly and devoted staff, if they don't have what you want, they'll try to get it for you somehow... Very satisfying experience indeed!"
• "Staff are friendly and very helpful."
• "I was served today by Jonathan who went above and beyond good customer service."
• "Staff members are really nice and helpful."
• "Service was exceptional from staff and they were able to answer questions and look for items quickly and attentively."

Cons:

• "The manager at Oxford Street was very rude to me, humiliating me in front of the other customer."
• "That was my last time buying for Uniqlo due to extremely poor management services."
• "The service was very disappointing. My daughter wanted to try on an item on the second floor to check her size at 20:53 and was told the fitting room was closed."
• "Good clothes but staff are slow and unhelpful."
• "Staff don't stand out in terms of customer service."
• "Super rude and unhelpful staff."
• "Worst experience today. Five team members one customer & I was told they had no time to contact customer service for me regarding a refund that I had a receipt for / purchased that day."

Store Layout & Design

Pros:

• "The store's layout and design were clean and inviting, making shopping a breeze."
• "The store is well laid out and has so much product."
• "This is a very nice japanese fashion store. It has 4 floors with cloths for men, women & children."
• "Situated near Oxford Street, this store is conveniently located and easily accessible with many local transport links."
• "The decor is bright, clean and super huge with various product lineup."
• "The flagship store in Oxford Street won't disappoint you."
• "Massive store over five floors, stocks nearly everything that Uniqlo sells."

Cons:

• "The stores layout is horrible, narrow space in some areas."
• "Store is really stuffy."
• "Finding staff members is a particular problem in this store, especially downstairs in the men’s section."
• "It may get a bit difficult to find smaller items of clothing (gloves, caps and scarves)."
• "This store is quite hectic and a little chaotic. Hard to find products and not much space."
• "The shop was an absolute mess."
• "I cannot understand why uniqlo has no AC system in place? You would think a company such as uniqlo would make sure customers feel comfortable, but no, it's a SAUNA in there due to there being no air conditioning."

Product Quality & Selection

Pros:

• "The clothes are beautiful and built to last; simple, modern, practical, stylish."
• "The quality of clothes are worth the prices charged and their sales are excellent."
• "Really like Uniqlo. Good quality clothing for the price."
• "Their Jogg Jeans are better quality than diesels and MUCH better priced."
• "Typically Japanese, you find lots of basic things here which make you wonder why no one else does it."
• "They have most comfortable/ soft clothing available in the market."
• "Uniqlo clothing offers both value and high quality in my opinion."

Cons:

• "Cashmere used to be good price but at the moment all competitors do have cashmere jumpers so I found them not so attractive."
• "Nothing worth reporting about. The problem is all the clothes remain the same and there are no new exciting collaborations."
• "Size can be very baggy or too small or too short."
• "Heattech item caused me skin irritation and I require a refund."
• "The labels were all over the place. As an example, one pair of chinos had a price tag that said it had a 32 waist and 30 length. However, there was a sticker on it that said 36 waist 34 length."
• "But the rest of their stuffs prices are questionable for the level of quality."
• "The quality of the coat is beyond horrible. It was rainy and in a matter of 5 seconds, any drop of rain left a spot on coat."

Shopping Experience

Pros:

• "Click and collect service is very quick, and free, while the alterations are often done on the same day."
• "For so many people going in and out of the store it was fairly clean and organized as well."
• "The flagship store for Uniqlo in London. Not only has a great collection of clothes also offers a variety of services such as trouser alterations, bag drops to your home or hotel, delivery pickup all in a friendly environment."
• "Love the free alterations in this store."
• "They have a decent anime selection which is always a bonus and the print jobs are amazing."
• "If you love Uniqlo, you’re going to be in heaven in this particular branch!"
• "Also introduced an embroidery customisation where you can choose from a choice of Monograms, Letters, Animals, Dinosaurs Cartoons etc to be embroidered onto bumbags shirts etc."

Cons:

• "I wouldn’t give any star if I could. I bought a puffer vest and after one HAND WASHING I wasn’t able to use it anymore."
• "Its a very neat shop with helpful staff however in a most archaic and cusomer unfriendly system, if you happen to buy an item.in one branch you Must return to the same branch for a refund or exchange."
• "The only quibble I have is the self-service, very hi-tech but no-one around if you need help."
• "They sometimes don't have stick in the most basic products."
• "I did find some things hard to find in store vs website but mainly due to being distracted by other items."
• "Has lots of stock, but is often busy - nipped in to try something on, but a long queue to pay means I ended up buying online."
• "Sorry didn't buy anything as I am not waiting half an hour to pay on a busy Saturday."

Policies & Services

Pros:

• "They also offer alterations from free to a small fee. Well worth a visit."
• "Trousers can be shortened here."
• "I was told that the adjustments would be made free of charge."
• "Usually this service is free at uniqlo. In Japan they'll offer it and do it in 30 minutes."
• "There is self-service checkouts which make everything so much quicker especially on busy days."
• "They carry a fantastic range of mono-products (basic garment range) and a good range of fashionable items for both men & women."
• "Now that is customer service !! Bravo UNIQLO"

Cons:

• "Manager refused to change it."
• "Wouldn't exchange an item in person for a different size that had been bought online using PayPal, which is utterly nonsensical."
• "Be aware, Uniqlo online, you cannot return goods for free without a printer."
• "Trying to return a product that was initially bought in Regent Street, a 5 min walk from their Oxford street store. I've been denied the return due to 'a new refunds policy' that demands all productals to be returned to their original location."
• "Poor accountability for faulty items, not sustainable."
• "Appalling customer service - had my daughter in tears and still wouldn’t replace a defective stitched coat she got for her birthday."
• "Also be aware they have a new policy where you can only return items to the same uniqlo store from which you originally purchased your items."