MANGO Reviews Summary

Customer Service

Pros:

• "The employees on shop floor were amazing, as they all attempted to help find a particular trenchcoat that I really liked."
• "I had a lovely experience at the shop! Very organised. And I was helped by Raluca to find the trousers I wanted she was very sweet."
• "They were very helpful always checking if I could need any help."
• "Great customer service from Ratna, she was extremely helpful assisting me in the children section."
• "Visited this store last week and Julia helped me and my girlfriend a lot. First time I experienced this level of kindness and helpfulness in an Oxford street store."
• "Special thank you to Alexandra who made sure my shopping experience was pleasant and went above and beyond to make sure all my customer service needs were taken care of."
• "Staff was very welcoming and helpful."

Cons:

• "Terrible experience wouldn't recommend shopping here."
• "Staff however may be concentrated a bit too much on their own affairs rather than attending to customers!"
• "Staff on top men floor useless."
• "They're completely unreflective of reality and do nothing but cause poor body image in young people."
• "Incredibly rude and unhelpful store managers, unwilling to issue store credit on items returned 1 or 2 days out of return period."
• "Staff walked around the queues without even considering services customers."
• "The 2 male staff members are rude."

Product Quality

Pros:

• "Mango offers great value."
• "I always find Mango clothes to be good quality."
• "The products last long because the quality is above average for a normal brand."
• "They are reasonably priced."
• "Clothes from Mango go for sale on Mango outlet."
• "Mango is a good place where make shopping 🛍 lots of choices and a nice assortment of accessories, bags and whatever you need to complete your outfit!"
• "Cheap prices nice clothes."

Cons:

• "Kids section looks abandoned with practically no items at all."
• "Didn't seem to have much knowledge of names of clothing items?"
• "The only thing I really object to about this shop is the incredibly thin mannequins."
• "The items are overpriced for the quality they offer."
• "The store didn't have some of the items listed on the website."
• "Clothing has potential. The experience in store though, is wholly terrible."
• "Largest Mango shop in London, yet so many products found online are out of stock in store."

Store Experience

Pros:

• "A lovely store with lots of options."
• "Love this shop, well spaced out with plenty of stock."
• "Big shopping floor and friendly staff."
• "Good variety of apparel."
• "I visit here regularly and at various times of the day and it is always tidy, organised and well laid out (even during busy sale season)."
• "Really like the outlet side and the baby/kids side on the top floor."
• "Currently in store now. Very clean shop space, well organised and attractive."

Cons:

• "Fitting rooms are closed off at the moment."
• "Clothes everywhere on the floor, and it seems like everybody is too busy to pay attention to customers."
• "Bit of a mess of a shop."
• "*** ATTENTION - careful about pickpockets operating in the shop."
• "Awful online help, this company does not care about customer service."
• "Why publicise that you close at 9 if you close at 8.20??"
• "The shop is quite often a bit of a jumble sale, esp in sale season."

Online Shopping & Returns

Pros:

• "I noticed that they do free delivery and free returns online (for orders over £30)."
• "Love shopping online most of the time."
• "I love shopping at Mango in Oxford circus as the third floor is an outlet and last time I found two gowns for £75!"
• "Also Mango outlet is good."
• "Its a really nice store and the new collection is amazing."
• "Good store, spacious and bright."
• "I had the most great experience in Mango at Oxford Circus."

Cons:

• "They don't take accept liability for your returns so you'll need a sign for returns delivery which is from £6-9."
• "In hindsight, you need pay for returns and send it back at your own risk."
• "My order was delayed by three weeks and all they could tell me after several queries is 'it will be there soon'."
• "Shopping from Mango outlet online, has become a pain because they don't offer prepaid returns."
• "Was told my order was missing which I travelled very far from to get from the store at oxford street."
• "Will not be ordering at the store again and will pay for items in store rather than online."
• "Super awful online services, it took me 1,5 month to receive refund."