Address: Fort Dunlop, 4 Wingfoot Way, Birmingham B24 9HF, United Kingdom
Phone: +441212227681
Rating: 4.7
based on 212 reviews.
Customer Service
Pros:
"Absolutely brilliant service from these guys."
"Customer service was above and beyond - Would highly recommend!!"
"We always receive first class customer service from the parts department."
"Customer service absolutely fantastic as usual."
"The level of customer service I received from this place was and continues to be outstanding."
"Lexus Birmingham provides amazing customer service which is really refreshing to experience."
"Excellent service, you are given warm welcome, service with a smile, nice coffee and care."
Cons:
"Sadly disappointed with the Lexus Company."
"Pathetic customer service at Birmingham Lexus."
"It’s not just the delay it’s the fact they have not been in contact to update me and were quite dismissive about the fact they can’t hurry up the process as Japan would take no notice and the date is the date."
"His circumstances have changed and they're refusing to refund his deposit - they don’t care about their customers."
"They just want your money."
"No customer service, no common sense, no one is answering the phones, no matter the time of the day."
"After me contacting the centre on various occasions I am still awaiting delivery of the new vehicle."
Sales Experience
Pros:
"The sales executive Tom was amazing he worked with me to find the right car which was right for me."
"I would 100% recommend Birmingham Lexus - more specifically Tom."
"I felt he went above and beyond excellent thank you Tom would definitely recommend Lexus Birmingham great team and Manger Duncan."
"Fantastic customer service experience from beginning to end with sales Representative Tom Lexus Birmingham."
"I'm a firm believer in 'People buy from People' and would definitely recommend getting in touch - if you're in the market for a new / used Lexus."
"The team were amazing and ensured the 'experience amazing' ethos of Lexus was met."
"I had a brilliant experience buying a pre-owned car from Lexus Birmingham. I was treated with genuine warmth from the moment I stepped into the showroom."
Cons:
"We have previously visited a Lexus showroom in Coventry and were nearly put off purchasing a Lexus due to the poor customer service we had received."
"Would not recommend anyone to buy Lexus again!"
"Unfortunately the Leadtime for delivery affected the sales and we had to go elsewhere."
"The car I had seen advertised was no longer available to purchase."
"Had I have been informed of the delivery being November then I would have accepted it, but when you are told it’s September and not kept in the loop of the delays or extended delivery time it’s not enamoured me so far to the Lexus brand."
"Don’t ever ever buy the Lexus, I bought brand new Lexus from Erdington branch B24 Birmingham, I had an Accident in Jan, car has smashed as you see in photo but none of the Air bag deployed."
"I think it is safe to say that I will never be going back to Lexus Birmingham and I will do my best to inform as many people as I can of the 'quality' work that they do."
Staff and Service
Pros:
"I would like to particularly mention James and Tal for going above and beyond in helping us with the new vehicle."
"Julie, on reception, is an Ace lady. It is always a pleasure to see her smiling face."
"Christian in particular has been very helpful and his knowledge and expertise has helped to solve any problems I have had."
"Everyone from the reception staff to the technicians were very polite and helpful."
"From the greeting received from Julia on reception to the attentiveness from Abdul & Hussun, who are both so knowledgable and passionate about the brand, it's little wonder after just one visit we ordered a new ES."
"The staff at the front desk couldn't do enough with their hospitality, this really added to the premium luxury brand experience."
"I cannot rate this dealership high enough. Martin, Abdul, Gregory and the rest of the team are professional and make the experience of purchasing one of their cars easy, fun and special!"
Cons:
"The whole COVID situation ruins the feeling cos everything is appointment based now. Stock was a little down though."
"Turns out they forgot to put the new oil in my differential, eventually made it back home not knowing what is happening and phoned them but they were trying to make me drive back or to get the car there on my expense."
"Went for my annual major service and it was all fun and games until I picked up the car and was forced to stop on a very busy and with roadworks motorway (M42)."
"Eventually they arranged for an AA patrol to come by and have a look only to realise that the differential was gone, once the car made it back to them the story changed and they immediately delivered a courtesy car but they were adamant that the oil in the differential just burnt somehow."
"I also noticed that the In car entertainment should come with a remote. This was not supplied hence my children could not enjoy the in car entertainment when I go for journeys."
"Took my Lexus in for an airbag recall, good service and gave the car a great clean afterwards, however, the gearstick cover was removed and not put back on properly."
"I mean anyone with a sip of knowledge about cars knows that the oil in the differential doesn't just burn out completely in 20 miles."